Customer Service Manager Jobs in Bridgeville, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Ambridge, PA (18 miles from Bridgeville, PA)
- 1 day ago
- Ambridge, PA (18 miles from Bridgeville, PA)
- 1 day ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Canonsburg, PA (5 miles from Bridgeville, PA)
- 1 day ago
- Canonsburg, PA (5 miles from Bridgeville, PA)
- 1 day ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 6 days ago
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 6 days ago
**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Monroeville, PA (19 miles from Bridgeville, PA)
- 6 days ago
- Monroeville, PA (19 miles from Bridgeville, PA)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 6 days ago
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 6 days ago
Act ** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 13 days ago
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 13 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Relationship Banker - SW Pittsburgh Market
- Bethel Park, PA (5 miles from Bridgeville, PA)
- 16 days ago
- Bethel Park, PA (5 miles from Bridgeville, PA)
- 16 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Associate Relationship Banker - Pleasant Hills Clairton Branch - Pittsburgh, PA
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 22 days ago
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 22 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Pittsburgh Market
- Penn Hills, PA (17 miles from Bridgeville, PA)
- 22 days ago
- Penn Hills, PA (17 miles from Bridgeville, PA)
- 22 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Lawrenceville Financial Center - Bilingual Spanish Required
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 25 days ago
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 25 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Strip District
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 28 days ago
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 28 days ago
skills Ability to build relationships through sales and service Excellent communication skills in person and on telephone Above average knowledge of credit union products and services Demonstrated cross-selling...
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 30+ days ago
- Pittsburgh, PA (12 miles from Bridgeville, PA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Weirton, WV (24 miles from Bridgeville, PA)
- 30+ days ago
- Weirton, WV (24 miles from Bridgeville, PA)
- 30+ days ago
Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation....
Remote Work- Pittsburgh, PA (6 miles from Bridgeville, PA)
- 30+ days ago
- Pittsburgh, PA (6 miles from Bridgeville, PA)
- 30+ days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Demographic Data for Bridgeville, PA
Moving to Bridgeville, PA? Find some basic demographic data about Bridgeville, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Bridgeville, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Bridgeville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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