Customer Service Manager Jobs in Sapulpa, OK
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Tulsa, OK (16 miles from Sapulpa, OK)
- 3 days ago
- Tulsa, OK (16 miles from Sapulpa, OK)
- 3 days ago
Client Service Manager I Tulsa, Oklahoma Client Service/Account Management 38865 Partially Scheduled in the Office Introduction Indulge your passion for problem-solving and embrace the thrill of...
Associate Client Service Manager
- Tulsa, OK (16 miles from Sapulpa, OK)
- 4 days ago
- Tulsa, OK (16 miles from Sapulpa, OK)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Tulsa, OK (16 miles from Sapulpa, OK)
- 18 days ago
- Tulsa, OK (16 miles from Sapulpa, OK)
- 18 days ago
Moore Digital Print and Mail Center Tulsa is seeking a Client Relations Manager to join our Client services department. Job Summary: The Client Relations Manager is responsible for managing and...
Explores customer needs and cross-sells services that are in the best interest of the customer or refers the customer to the appropriate internal specialist....
- Tulsa, OK (16 miles from Sapulpa, OK)
- 30+ days ago
- Tulsa, OK (16 miles from Sapulpa, OK)
- 30+ days ago
Peoria Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Oklahoma North Market - Broken Arrow, OK
- Broken Arrow, OK (19 miles from Sapulpa, OK)
- 30+ days ago
- Broken Arrow, OK (19 miles from Sapulpa, OK)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork...
Demographic Data for Sapulpa, OK
Moving to Sapulpa, OK? Find some basic demographic data about Sapulpa, OK below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Sapulpa, OK
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Sapulpa, OK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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