Customer Service Manager Jobs in Raleigh, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Morrisville, NC (11 miles from Raleigh, NC)
- 13 hours ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 13 hours ago
SUMMARY: The Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing...
Relationship Banker - Raleigh East Market - Raleigh, NC
- Raleigh, NC
- 2 days ago
- Raleigh, NC
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Relationship Banker or Senior Relationship Banker - Heritage
- Wake Forest, NC (14 miles from Raleigh, NC)
- 5 days ago
- Wake Forest, NC (14 miles from Raleigh, NC)
- 5 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - (New Build) Wendell Falls - Wendell, NC
- Raleigh, NC
- 7 days ago
- Raleigh, NC
- 7 days ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Zebulon, NC (17 miles from Raleigh, NC)
- 8 days ago
- Zebulon, NC (17 miles from Raleigh, NC)
- 8 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker or Senior Relationship Banker - Fuquay Varina
- Fuquay Varina, NC (19 miles from Raleigh, NC)
- 9 days ago
- Fuquay Varina, NC (19 miles from Raleigh, NC)
- 9 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Triangle Market area
- Apex, NC (16 miles from Raleigh, NC)
- 12 days ago
- Apex, NC (16 miles from Raleigh, NC)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Associate Relationship Banker - Cary Hwy 55 and Mahal - Cary, NC
- Cary, NC (8 miles from Raleigh, NC)
- 14 days ago
- Cary, NC (8 miles from Raleigh, NC)
- 14 days ago
Required qualifications, capabilities, and skills 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success...
- Clayton, NC (14 miles from Raleigh, NC)
- 16 days ago
- Clayton, NC (14 miles from Raleigh, NC)
- 16 days ago
Clayton Animal Hospital is a full-service animal hospital located in booming Clayton, North Carolina. Located in a suburb of Raleigh, our 8-doctor, state-of-the-art, small animal hospital has been...
Part-time Relationship Banker I
- Wake Forest, NC (14 miles from Raleigh, NC)
- 16 days ago
- Wake Forest, NC (14 miles from Raleigh, NC)
- 16 days ago
SUMMARY: The Part-time Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for...
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - (New Build) Wendell Falls - Wendell, NC
- Wendell, NC (13 miles from Raleigh, NC)
- 20 days ago
- Wendell, NC (13 miles from Raleigh, NC)
- 20 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker or Senior Relationship Banker - Creedmoor
- Raleigh, NC
- 21 days ago
- Raleigh, NC
- 21 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Raleigh, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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