Customer Service Manager Jobs in Knightdale, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Wendell Falls - Wendell, NC
- Wendell, NC (4 miles from Knightdale, NC)
- 9 hours ago
- Wendell, NC (4 miles from Knightdale, NC)
- 9 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Raleigh, NC (8 miles from Knightdale, NC)
- 9 hours ago
- Raleigh, NC (8 miles from Knightdale, NC)
- 9 hours ago
Location: On site at location listed in job posting. Schedule: Monday through Friday 9:00AM to 5:00PM The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative...
- Durham, NC (20 miles from Knightdale, NC)
- 17 hours ago
- Durham, NC (20 miles from Knightdale, NC)
- 17 hours ago
banking customers....
Relationship Banker - Raleigh NC area
- Raleigh, NC (8 miles from Knightdale, NC)
- 3 days ago
- Raleigh, NC (8 miles from Knightdale, NC)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Morrisville, NC (19 miles from Knightdale, NC)
- 7 days ago
- Morrisville, NC (19 miles from Knightdale, NC)
- 7 days ago
SUMMARY: The Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing...
Relationship Banker - Eastfield Crossing - Selma, NC
- Selma, NC (18 miles from Knightdale, NC)
- 8 days ago
- Selma, NC (18 miles from Knightdale, NC)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Raleigh East Market - Raleigh, NC
- Raleigh, NC (8 miles from Knightdale, NC)
- 9 days ago
- Raleigh, NC (8 miles from Knightdale, NC)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker or Senior Relationship Banker - Heritage
- Wake Forest, NC (13 miles from Knightdale, NC)
- 12 days ago
- Wake Forest, NC (13 miles from Knightdale, NC)
- 12 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
- Zebulon, NC (8 miles from Knightdale, NC)
- 15 days ago
- Zebulon, NC (8 miles from Knightdale, NC)
- 15 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Triangle Market area
- Cary, NC (17 miles from Knightdale, NC)
- 20 days ago
- Cary, NC (17 miles from Knightdale, NC)
- 20 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Associate Relationship Banker - Cary Hwy 55 and Mahal - Cary, NC
- Cary, NC (17 miles from Knightdale, NC)
- 21 days ago
- Cary, NC (17 miles from Knightdale, NC)
- 21 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Part-time Relationship Banker I
- Wake Forest, NC (13 miles from Knightdale, NC)
- 23 days ago
- Wake Forest, NC (13 miles from Knightdale, NC)
- 23 days ago
SUMMARY: The Part-time Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for...
Floating Relationship Banker - Raleigh Falls
- Raleigh, NC (8 miles from Knightdale, NC)
- 25 days ago
- Raleigh, NC (8 miles from Knightdale, NC)
- 25 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Relationship Banker - (New Build) Wendell Falls - Wendell, NC
- Wendell, NC (4 miles from Knightdale, NC)
- 27 days ago
- Wendell, NC (4 miles from Knightdale, NC)
- 27 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Cary, NC (17 miles from Knightdale, NC)
- 29 days ago
- Cary, NC (17 miles from Knightdale, NC)
- 29 days ago
banking customers....
Demographic Data for Knightdale, NC
Moving to Knightdale, NC? Find some basic demographic data about Knightdale, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Knightdale, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Knightdale, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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