Customer Service Manager Jobs in Indian Trail, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (Cornelius Branch)
- Charlotte, NC (15 miles from Indian Trail, NC)
- 19 hours ago
- Charlotte, NC (15 miles from Indian Trail, NC)
- 19 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker Lake Norman District
- Charlotte, NC (15 miles from Indian Trail, NC)
- 21 hours ago
- Charlotte, NC (15 miles from Indian Trail, NC)
- 21 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Relationship Banker - Charlotte Central Market
- Charlotte, NC (15 miles from Indian Trail, NC)
- 1 day ago
- Charlotte, NC (15 miles from Indian Trail, NC)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker Piedmont South District
- Concord, NC (19 miles from Indian Trail, NC)
- 1 day ago
- Concord, NC (19 miles from Indian Trail, NC)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Relationship Banker Metro Charlotte District
- Matthews, NC (5 miles from Indian Trail, NC)
- 1 day ago
- Matthews, NC (5 miles from Indian Trail, NC)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Relationship Banker - Southeast Charlotte District
- Wesley Chapel, NC (5 miles from Indian Trail, NC)
- 2 days ago
- Wesley Chapel, NC (5 miles from Indian Trail, NC)
- 2 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
- Charlotte, NC (15 miles from Indian Trail, NC)
- 5 days ago
- Charlotte, NC (15 miles from Indian Trail, NC)
- 5 days ago
banking customers....
- Charlotte, NC (15 miles from Indian Trail, NC)
- 6 days ago
- Charlotte, NC (15 miles from Indian Trail, NC)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker or Senior Relationship Banker -Ablemarle Commons Branch
- Charlotte, NC (15 miles from Indian Trail, NC)
- 8 days ago
- Charlotte, NC (15 miles from Indian Trail, NC)
- 8 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Lead Relationship Banker - Matthews
- Matthews, NC (5 miles from Indian Trail, NC)
- 9 days ago
- Matthews, NC (5 miles from Indian Trail, NC)
- 9 days ago
They perform tasks related to all facets within the Branch, which includes processing teller transactions, lending, account opening and maintenance, opening savings & investment products, along with...
Relationship Banker - (New Build) Matthews - Matthews, NC
- Matthews, NC (5 miles from Indian Trail, NC)
- 10 days ago
- Matthews, NC (5 miles from Indian Trail, NC)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Harrisburg
- Harrisburg, NC (13 miles from Indian Trail, NC)
- 15 days ago
- Harrisburg, NC (13 miles from Indian Trail, NC)
- 15 days ago
This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...
Relationship Banker I (Ayrsley Branch)
- Charlotte, NC (15 miles from Indian Trail, NC)
- 16 days ago
- Charlotte, NC (15 miles from Indian Trail, NC)
- 16 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Charlotte, NC (15 miles from Indian Trail, NC)
- 20 days ago
- Charlotte, NC (15 miles from Indian Trail, NC)
- 20 days ago
This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...
Demographic Data for Indian Trail, NC
Moving to Indian Trail, NC? Find some basic demographic data about Indian Trail, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Indian Trail, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Indian Trail, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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