Customer Service Manager Jobs in Holly Springs, NC

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-13 of 13 Jobs

Relationship Banker

  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 1 day ago
  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 1 day ago

Location: On site at location listed in job posting. Schedule: Monday through Friday 9:00AM to 5:00PM The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative...

Senior Relationship Banker

  • Durham, NC (23 miles from Holly Springs, NC)
  • 1 day ago
  • Durham, NC (23 miles from Holly Springs, NC)
  • 1 day ago

banking customers....

Relationship Banker - Raleigh NC area

  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 4 days ago
  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 4 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker I

  • Morrisville, NC (17 miles from Holly Springs, NC)
  • 8 days ago
  • Morrisville, NC (17 miles from Holly Springs, NC)
  • 8 days ago

SUMMARY: The Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing...

Relationship Banker - Raleigh East Market - Raleigh, NC

  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 10 days ago
  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 10 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker or Senior Relationship Banker - Fuquay Varina

  • Fuquay Varina, NC (4 miles from Holly Springs, NC)
  • 17 days ago
  • Fuquay Varina, NC (4 miles from Holly Springs, NC)
  • 17 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker - Triangle Market area

  • Apex, NC (8 miles from Holly Springs, NC)
  • 20 days ago
  • Apex, NC (8 miles from Holly Springs, NC)
  • 20 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker or Senior Relationship Banker - Erwin

  • Erwin, NC (20 miles from Holly Springs, NC)
  • 23 days ago
  • Erwin, NC (20 miles from Holly Springs, NC)
  • 23 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Floating Relationship Banker - Raleigh Falls

  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 26 days ago
  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 26 days ago

Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...

Senior Relationship Banker

  • Cary, NC (11 miles from Holly Springs, NC)
  • 30+ days ago
  • Cary, NC (11 miles from Holly Springs, NC)
  • 30+ days ago

banking customers....

Relationship Banker - (New Build) Flowers Plantation - Raleigh, NC

  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 30+ days ago
  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 30+ days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Client Relations Manager

  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 30+ days ago
  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 30+ days ago

Who We Are: SPECTRAFORCE is at the forefront of redefining the staffing, technology, and consulting sectors. Privately and diversity-owned, we're among the fastest-growing firms in the US, on a...

Financial Relationship Banker- One North Hills Tower, Raleigh NC

  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 30+ days ago
  • Raleigh, NC (17 miles from Holly Springs, NC)
  • 30+ days ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Demographic Data for Holly Springs, NC

Moving to Holly Springs, NC? Find some basic demographic data about Holly Springs, NC below.


Local
National
44,302
873
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Holly Springs, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Holly Springs, NC offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Holly Springs, NC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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