Customer Service Manager Jobs in Gastonia, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Financial Relationship Banker- South End Kingston, NC
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 hours ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 hours ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker or Senior Relationship Banker - Union Road
- Gastonia, NC
- 15 hours ago
- Gastonia, NC
- 15 hours ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Sales Enablement & Customer Success Manager
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 2 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and...
- Pineville, NC (22 miles from Gastonia, NC)
- 5 days ago
- Pineville, NC (22 miles from Gastonia, NC)
- 5 days ago
Prior retail banking experience preferred. Prior customer service experience preferred....
Relationship Banker II (Charlotte Uptown Branch)
- Charlotte, NC (22 miles from Gastonia, NC)
- 7 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 7 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker or Senior Relationship Banker - Fort Mill
- Fort Mill, SC (19 miles from Gastonia, NC)
- 8 days ago
- Fort Mill, SC (19 miles from Gastonia, NC)
- 8 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Charlotte, NC (22 miles from Gastonia, NC)
- 12 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 12 days ago
Location : Onsite at the location listed in the job posting. SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...
Relationship Banker II (Ayrsley Branch)
- Charlotte, NC (22 miles from Gastonia, NC)
- 13 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 13 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Cornelius Branch)
- Charlotte, NC (22 miles from Gastonia, NC)
- 16 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 16 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Technical Director, Client Relations Manager/Office Lead
- Charlotte, NC (22 miles from Gastonia, NC)
- 19 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 19 days ago
Develop extensive high-level business contacts and client base for providing high level civil engineering services including identifying additional business development opportunities, and cross-selling...
Relationship Banker - Charlotte Central Market - Charlotte, NC Area
- Charlotte, NC (22 miles from Gastonia, NC)
- 28 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 28 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Charlotte South - Rock Hill Market - Matthews Area
- Pineville, NC (22 miles from Gastonia, NC)
- 28 days ago
- Pineville, NC (22 miles from Gastonia, NC)
- 28 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Consumer Banking Relationship Specialist (Relationship Banker)
- Kings Mountain, NC (7 miles from Gastonia, NC)
- 30+ days ago
- Kings Mountain, NC (7 miles from Gastonia, NC)
- 30+ days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Demographic Data for Gastonia, NC
Moving to Gastonia, NC? Find some basic demographic data about Gastonia, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Gastonia, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Gastonia, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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