Customer Service Manager Jobs in Denver, NC

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 16 Jobs

Relationship Banker - Charlotte North Market - Mooresville, NC Area

  • Mooresville, NC (10 miles from Denver, NC)
  • 2 days ago
  • Mooresville, NC (10 miles from Denver, NC)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker or Senior Relationship Banker - Ballantyne

  • Charlotte, NC (22 miles from Denver, NC)
  • 3 days ago
  • Charlotte, NC (22 miles from Denver, NC)
  • 3 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker or Senior Relationship Banker - Promenade

  • Charlotte, NC (22 miles from Denver, NC)
  • 3 days ago
  • Charlotte, NC (22 miles from Denver, NC)
  • 3 days ago

Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....

Client Service Manager, Wireless

  • Charlotte, NC (22 miles from Denver, NC)
  • 4 days ago
  • Charlotte, NC (22 miles from Denver, NC)
  • 4 days ago

Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...

Senior Relationship Banker

  • Gastonia, NC (22 miles from Denver, NC)
  • 5 days ago
  • Gastonia, NC (22 miles from Denver, NC)
  • 5 days ago

Location : Onsite at the location listed in the job posting. Schedule: Monday through Friday, 9:00AM- 5:00PM SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful,...

Relationship Banker I Part Time 30 Hours (Eastover Branch)

  • Charlotte, NC (22 miles from Denver, NC)
  • 6 days ago
  • Charlotte, NC (22 miles from Denver, NC)
  • 6 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Floating Relationship Banker

  • Statesville, NC (16 miles from Denver, NC)
  • 10 days ago
  • Statesville, NC (16 miles from Denver, NC)
  • 10 days ago

Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...

Assc Dir-Customer Success Manager-KYC Compliance/Banking

  • Charlotte, NC (22 miles from Denver, NC)
  • 11 days ago
  • Charlotte, NC (22 miles from Denver, NC)
  • 11 days ago

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they...

Relationship Banker I (Eastover Branch)

  • Charlotte, NC (22 miles from Denver, NC)
  • 18 days ago
  • Charlotte, NC (22 miles from Denver, NC)
  • 18 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Floating Senior Relationship Banker

  • Charlotte, NC (22 miles from Denver, NC)
  • 26 days ago
  • Charlotte, NC (22 miles from Denver, NC)
  • 26 days ago

banking customers....

Relationship Banker II (Valley Mills Branch)

  • Mooresville, NC (10 miles from Denver, NC)
  • 27 days ago
  • Mooresville, NC (10 miles from Denver, NC)
  • 27 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Consumer Relationship Banker (Cornelius Branch)

  • Charlotte, NC (22 miles from Denver, NC)
  • 30+ days ago
  • Charlotte, NC (22 miles from Denver, NC)
  • 30+ days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Roving Relationship Banker - Charlotte

  • Charlotte, NC (22 miles from Denver, NC)
  • 30+ days ago
  • Charlotte, NC (22 miles from Denver, NC)
  • 30+ days ago

This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...

Relationship Banker or Senior Relationship Banker - University

  • Charlotte, NC (22 miles from Denver, NC)
  • 60+ days ago
  • Charlotte, NC (22 miles from Denver, NC)
  • 60+ days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Financial Relationship Banker- South End Kingston, NC

  • Charlotte, NC (22 miles from Denver, NC)
  • 60+ days ago
  • Charlotte, NC (22 miles from Denver, NC)
  • 60+ days ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Demographic Data for Denver, NC

Moving to Denver, NC? Find some basic demographic data about Denver, NC below.


Local
National
25,596
852
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Denver, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Denver, NC offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Denver, NC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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