Customer Service Manager Jobs in Charlotte, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Senior Consumer Relationship Banker (Cornelius Branch)
- Charlotte, NC
- 1 day ago
- Charlotte, NC
- 1 day ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker or Senior Relationship Banker - Mint Hill
- Mint Hill, NC (11 miles from Charlotte, NC)
- 5 days ago
- Mint Hill, NC (11 miles from Charlotte, NC)
- 5 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Charlotte South - Rock Hill Market - Monroe, NC Area
- Monroe, NC (20 miles from Charlotte, NC)
- 5 days ago
- Monroe, NC (20 miles from Charlotte, NC)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Charlotte South - Rock Hill Market , Charlotte Area
- Matthews, NC (13 miles from Charlotte, NC)
- 5 days ago
- Matthews, NC (13 miles from Charlotte, NC)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - (New Build) Matthews - Charlotte, NC
- Charlotte, NC
- 6 days ago
- Charlotte, NC
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker or Senior Relationship Banker - Mount Holly
- Mount Holly, NC (11 miles from Charlotte, NC)
- 21 days ago
- Mount Holly, NC (11 miles from Charlotte, NC)
- 21 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker or Senior Relationship Banker - Gastonia Main
- Gastonia, NC (22 miles from Charlotte, NC)
- 25 days ago
- Gastonia, NC (22 miles from Charlotte, NC)
- 25 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Hilltop Plaza Financial Center
- Monroe, NC (20 miles from Charlotte, NC)
- 25 days ago
- Monroe, NC (20 miles from Charlotte, NC)
- 25 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker or Senior Relationship Banker - University
- Charlotte, NC
- 27 days ago
- Charlotte, NC
- 27 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Banking Relationship Specialist (Senior Relationship Banker)
- Charlotte, NC
- 28 days ago
- Charlotte, NC
- 28 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
JOB SUMMARY: Client Service Manager who will administer and maintain service and communications with our Non-Qualified plan clients. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to...
Relationship Banker - Mooresville Lake Norman - Mooresville, NC
- Mooresville, NC (21 miles from Charlotte, NC)
- 30+ days ago
- Mooresville, NC (21 miles from Charlotte, NC)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Senior Relationship Banker - Cornelius, NC
- Cornelius, NC (16 miles from Charlotte, NC)
- 45+ days ago
- Cornelius, NC (16 miles from Charlotte, NC)
- 45+ days ago
banking customers....
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Charlotte, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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