Customer Service Manager Jobs in Asheboro, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker or Senior Relationship Banker - Westridge
- Greensboro, NC (23 miles from Asheboro, NC)
- 7 days ago
- Greensboro, NC (23 miles from Asheboro, NC)
- 7 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker or Senior Relationship Banker - Bessemer Avenue
- Greensboro, NC (23 miles from Asheboro, NC)
- 10 days ago
- Greensboro, NC (23 miles from Asheboro, NC)
- 10 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - (New Build) Westover Terrace - Greensboro, NC
- Greensboro, NC (23 miles from Asheboro, NC)
- 10 days ago
- Greensboro, NC (23 miles from Asheboro, NC)
- 10 days ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - (New Build) Asheboro - Asheboro, NC
- Asheboro, NC
- 11 days ago
- Asheboro, NC
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Greensboro, NC (23 miles from Asheboro, NC)
- 15 days ago
- Greensboro, NC (23 miles from Asheboro, NC)
- 15 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
- Greensboro, NC (23 miles from Asheboro, NC)
- 22 days ago
- Greensboro, NC (23 miles from Asheboro, NC)
- 22 days ago
banking customers....
Relationship Banker - Friendly Center
- Greensboro, NC (23 miles from Asheboro, NC)
- 23 days ago
- Greensboro, NC (23 miles from Asheboro, NC)
- 23 days ago
This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...
Relationship Banker - Pisgah Church - Greensboro, NC
- Greensboro, NC (23 miles from Asheboro, NC)
- 30+ days ago
- Greensboro, NC (23 miles from Asheboro, NC)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
MEP/PEP Client Service Manager
- Greensboro, NC (23 miles from Asheboro, NC)
- 30+ days ago
- Greensboro, NC (23 miles from Asheboro, NC)
- 30+ days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
- Robbins, NC (22 miles from Asheboro, NC)
- 45+ days ago
- Robbins, NC (22 miles from Asheboro, NC)
- 45+ days ago
SUMMARY: The Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing...
Floating Relationship Banker - High Point, NC
- High Point, NC (19 miles from Asheboro, NC)
- 60+ days ago
- High Point, NC (19 miles from Asheboro, NC)
- 60+ days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Demographic Data for Asheboro, NC
Moving to Asheboro, NC? Find some basic demographic data about Asheboro, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Asheboro, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Asheboro, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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