Customer Service Manager Jobs in Apex, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Raleigh, NC (16 miles from Apex, NC)
- 1 day ago
- Raleigh, NC (16 miles from Apex, NC)
- 1 day ago
Location: On site at location listed in job posting. Schedule: Monday through Friday 9:00AM to 5:00PM The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative...
- Durham, NC (17 miles from Apex, NC)
- 1 day ago
- Durham, NC (17 miles from Apex, NC)
- 1 day ago
banking customers....
Relationship Banker - Raleigh NC area
- Raleigh, NC (16 miles from Apex, NC)
- 3 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Morrisville, NC (11 miles from Apex, NC)
- 8 days ago
- Morrisville, NC (11 miles from Apex, NC)
- 8 days ago
SUMMARY: The Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing...
Relationship Banker - Raleigh East Market - Raleigh, NC
- Raleigh, NC (16 miles from Apex, NC)
- 10 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker or Senior Relationship Banker - Fuquay Varina
- Fuquay Varina, NC (12 miles from Apex, NC)
- 17 days ago
- Fuquay Varina, NC (12 miles from Apex, NC)
- 17 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker or Senior Relationship Banker - Chapel Hill Main
- Chapel Hill, NC (18 miles from Apex, NC)
- 17 days ago
- Chapel Hill, NC (18 miles from Apex, NC)
- 17 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Floating Relationship Banker - Raleigh Falls
- Raleigh, NC (16 miles from Apex, NC)
- 26 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 26 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
- Cary, NC (8 miles from Apex, NC)
- 30+ days ago
- Cary, NC (8 miles from Apex, NC)
- 30+ days ago
banking customers....
Director/Senior, Client Service Manager
- Durham, NC (19 miles from Apex, NC)
- 30+ days ago
- Durham, NC (19 miles from Apex, NC)
- 30+ days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
Relationship Banker - (New Build) Flowers Plantation - Raleigh, NC
- Raleigh, NC (16 miles from Apex, NC)
- 30+ days ago
- Raleigh, NC (16 miles from Apex, NC)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Raleigh, NC (16 miles from Apex, NC)
- 30+ days ago
- Raleigh, NC (16 miles from Apex, NC)
- 30+ days ago
Who We Are: SPECTRAFORCE is at the forefront of redefining the staffing, technology, and consulting sectors. Privately and diversity-owned, we're among the fastest-growing firms in the US, on a...
Financial Relationship Banker- One North Hills Tower, Raleigh NC
- Raleigh, NC (16 miles from Apex, NC)
- 30+ days ago
- Raleigh, NC (16 miles from Apex, NC)
- 30+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Raleigh-Durham
- Durham, NC (19 miles from Apex, NC)
- 45+ days ago
- Durham, NC (19 miles from Apex, NC)
- 45+ days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Demographic Data for Apex, NC
Moving to Apex, NC? Find some basic demographic data about Apex, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Apex, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Apex, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »