Customer Service Manager Jobs in Advance, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Lexington, NC (20 miles from Advance, NC)
- 6 days ago
- Lexington, NC (20 miles from Advance, NC)
- 6 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Consumer Banking Relationship Specialist (Relationship Banker)
- Winston Salem, NC (17 miles from Advance, NC)
- 8 days ago
- Winston Salem, NC (17 miles from Advance, NC)
- 8 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker - North Main
- Winston Salem, NC (17 miles from Advance, NC)
- 29 days ago
- Winston Salem, NC (17 miles from Advance, NC)
- 29 days ago
This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...
Financial Relationship Banker- Stratford Rd Winston Salem
- Winston Salem, NC (17 miles from Advance, NC)
- 30+ days ago
- Winston Salem, NC (17 miles from Advance, NC)
- 30+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkFloating Relationship Banker - High Point, NC
- High Point, NC (24 miles from Advance, NC)
- 60+ days ago
- High Point, NC (24 miles from Advance, NC)
- 60+ days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Senior Relationship Banker - Lexington, NC
- Lexington, NC (20 miles from Advance, NC)
- 90+ days ago
- Lexington, NC (20 miles from Advance, NC)
- 90+ days ago
banking customers....
Demographic Data for Advance, NC
Moving to Advance, NC? Find some basic demographic data about Advance, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Advance, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Advance, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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