Customer Service Manager Jobs in Yorktown Heights, NY

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 33 Jobs

Relationship Banker - Newburgh Area

Wappingers Falls, NY (21 miles from Yorktown Heights, NY)
21 hours ago

Wappingers Falls, NY (21 miles from Yorktown Heights, NY)
21 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Danbury Area

Ridgefield, CT (15 miles from Yorktown Heights, NY)
21 hours ago

Ridgefield, CT (15 miles from Yorktown Heights, NY)
21 hours ago

Relationship Banker- Northern Westchester

Yorktown Heights, NY
21 hours ago

Yorktown Heights, NY
21 hours ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker- Hudson Valley

Cold Spring, NY (12 miles from Yorktown Heights, NY)
21 hours ago

Cold Spring, NY (12 miles from Yorktown Heights, NY)
21 hours ago

The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...

Relationship Banker- Bergen Rockland District

Nyack, NY (15 miles from Yorktown Heights, NY)
1 day ago

Nyack, NY (15 miles from Yorktown Heights, NY)
1 day ago

Relationship Banker - Westchester Central South - Irvington, NY

Irvington, NY (17 miles from Yorktown Heights, NY)
1 day ago

Irvington, NY (17 miles from Yorktown Heights, NY)
1 day ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker Carmel

Carmel, NY (10 miles from Yorktown Heights, NY)
2 days ago

Carmel, NY (10 miles from Yorktown Heights, NY)
2 days ago

Relationship Banker - North White Plains, White Plains, NY

White Plains, NY (17 miles from Yorktown Heights, NY)
6 days ago

White Plains, NY (17 miles from Yorktown Heights, NY)
6 days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Chappaqua, NY Relationship Banker - Chappaqua, NY

Chappaqua, NY (7 miles from Yorktown Heights, NY)
6 days ago

Chappaqua, NY (7 miles from Yorktown Heights, NY)
6 days ago

**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Riverside Putnam - Riverside, CT Relationship Banker - Riverside Putnam - Riverside, CT

Greenwich, CT (19 miles from Yorktown Heights, NY)
6 days ago

Greenwich, CT (19 miles from Yorktown Heights, NY)
6 days ago

**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Stamford Newfield Avenue - Stamford, CT Relationship Banker - Stamford Newfield Avenue - Stamford, CT

Stamford, CT (20 miles from Yorktown Heights, NY)
6 days ago

Stamford, CT (20 miles from Yorktown Heights, NY)
6 days ago

**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Kirby Plaza - Mount Kisco, NY Relationship Banker - Kirby Plaza - Mount Kisco, NY

Mount Kisco, NY (7 miles from Yorktown Heights, NY)
6 days ago

Mount Kisco, NY (7 miles from Yorktown Heights, NY)
6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Heathcote - Scarsdale, NY Relationship Banker - Heathcote - Scarsdale, NY

Scarsdale, NY (18 miles from Yorktown Heights, NY)
6 days ago

Scarsdale, NY (18 miles from Yorktown Heights, NY)
6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Thruway - Tarrytown, NY Relationship Banker - Thruway - Tarrytown, NY

Tarrytown, NY (14 miles from Yorktown Heights, NY)
6 days ago

Tarrytown, NY (14 miles from Yorktown Heights, NY)
6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Stony Hill Danbury - Danbury, CT Relationship Banker - Stony Hill Danbury - Danbury, CT

Danbury, CT (17 miles from Yorktown Heights, NY)
6 days ago

Danbury, CT (17 miles from Yorktown Heights, NY)
6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

View all 33 jobs

Demographic Data for Yorktown Heights, NY

Moving to Yorktown Heights, NY? Find some basic demographic data about Yorktown Heights, NY below.

Median Age

Average Household Income

Home Value vs Household Income in Yorktown Heights, NY

Local

National

Total Population

29,040

Number of Businesses

774

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Manager Jobs in Yorktown Heights, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Yorktown Heights, NY offer the following education background

Bachelor's Degree

35.4%

High School or GED

23.4%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Yorktown Heights, NY

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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