Customer Service Manager Jobs in White Plains, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- New York, NY (22 miles from White Plains, NY)
- 8 hours ago
- New York, NY (22 miles from White Plains, NY)
- 8 hours ago
Performs various administrative duties as assigned including maintaining records, preparing a variety of forms, reports, daily vault balancing and completion of the branch audit....
Relationship Banker - Garnerville, NY
- Garnerville, NY (17 miles from White Plains, NY)
- 8 hours ago
- Garnerville, NY (17 miles from White Plains, NY)
- 8 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Hoboken, NJ - NJ Waterfront Market
- Hoboken, NJ (24 miles from White Plains, NY)
- 8 hours ago
- Hoboken, NJ (24 miles from White Plains, NY)
- 8 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Senior Relationship Banker
- Norwalk, CT (18 miles from White Plains, NY)
- 11 hours ago
- Norwalk, CT (18 miles from White Plains, NY)
- 11 hours ago
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
Banking Center Region Relationship Banker 1
- Stony Point, NY (20 miles from White Plains, NY)
- 11 hours ago
- Stony Point, NY (20 miles from White Plains, NY)
- 11 hours ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Banking Center Associate Relationship Banker
- Norwalk, CT (18 miles from White Plains, NY)
- 11 hours ago
- Norwalk, CT (18 miles from White Plains, NY)
- 11 hours ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Relationship Banker - West 31st Street - New York, NY
- New York, NY (22 miles from White Plains, NY)
- 11 hours ago
- New York, NY (22 miles from White Plains, NY)
- 11 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager Trainee - Achieve July 2025
- New York, NY (22 miles from White Plains, NY)
- 22 hours ago
- New York, NY (22 miles from White Plains, NY)
- 22 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Jamaica Estates Financial Center
- Jamaica, NY (23 miles from White Plains, NY)
- 1 day ago
- Jamaica, NY (23 miles from White Plains, NY)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- New York, NY (22 miles from White Plains, NY)
- 1 day ago
- New York, NY (22 miles from White Plains, NY)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Associate Client Service Manager
- New York, NY (22 miles from White Plains, NY)
- 1 day ago
- New York, NY (22 miles from White Plains, NY)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Latham Branch
- New York, NY (22 miles from White Plains, NY)
- 2 days ago
- New York, NY (22 miles from White Plains, NY)
- 2 days ago
Relationship Banker - Latham Branch locations Latham - Century Hill Cohoes Colonie, NY Headquarters Branch Latham, NY time type Full time posted on Posted 2 Days Ago job requisition id R3421 If...
Banking Center Region Relationship Banker 1
- Nanuet, NY (13 miles from White Plains, NY)
- 2 days ago
- Nanuet, NY (13 miles from White Plains, NY)
- 2 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Banking Center Relationship Banker 1
- New York, NY (22 miles from White Plains, NY)
- 4 days ago
- New York, NY (22 miles from White Plains, NY)
- 4 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - Bronx NY Area Bilingual Spanish required
- Bronx, NY (16 miles from White Plains, NY)
- 4 days ago
- Bronx, NY (16 miles from White Plains, NY)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for White Plains, NY
Moving to White Plains, NY? Find some basic demographic data about White Plains, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in White Plains, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in White Plains, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Risk Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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