Customer Service Manager Jobs in Washingtonville, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Vails Gate Financial Center
- Vails Gate, NY (5 miles from Washingtonville, NY)
- 5 days ago
- Vails Gate, NY (5 miles from Washingtonville, NY)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Warwick, NY (15 miles from Washingtonville, NY)
- 5 days ago
- Warwick, NY (15 miles from Washingtonville, NY)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ocean Monmouth Market
- Marlboro, NY (15 miles from Washingtonville, NY)
- 10 days ago
- Marlboro, NY (15 miles from Washingtonville, NY)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Pine Bush, NY
- Pine Bush, NY (16 miles from Washingtonville, NY)
- 12 days ago
- Pine Bush, NY (16 miles from Washingtonville, NY)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Goshen, NY (10 miles from Washingtonville, NY)
- 20 days ago
- Goshen, NY (10 miles from Washingtonville, NY)
- 20 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
- Stony Point, NY (14 miles from Washingtonville, NY)
- 20 days ago
- Stony Point, NY (14 miles from Washingtonville, NY)
- 20 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Banking Center Relationship Banker 1
- Nanuet, NY (24 miles from Washingtonville, NY)
- 22 days ago
- Nanuet, NY (24 miles from Washingtonville, NY)
- 22 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
- Fishkill, NY (15 miles from Washingtonville, NY)
- 25 days ago
- Fishkill, NY (15 miles from Washingtonville, NY)
- 25 days ago
Provides services to customers, including but not limited to all types of deposit account opening, consumer lending transactions and referring customers to the appropriate business partners when necessary...
Relationship Banker - Rockland County, NY
- New City, NY (21 miles from Washingtonville, NY)
- 30+ days ago
- New City, NY (21 miles from Washingtonville, NY)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Garnerville, NY
- West Haverstraw, NY (18 miles from Washingtonville, NY)
- 45+ days ago
- West Haverstraw, NY (18 miles from Washingtonville, NY)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Region Relationship Banker 1
- Nanuet, NY (24 miles from Washingtonville, NY)
- 45+ days ago
- Nanuet, NY (24 miles from Washingtonville, NY)
- 45+ days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Banking Center Relationship Banker 2
- Stony Point, NY (14 miles from Washingtonville, NY)
- 60+ days ago
- Stony Point, NY (14 miles from Washingtonville, NY)
- 60+ days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
- Spring Valley, NY (22 miles from Washingtonville, NY)
- 90+ days ago
- Spring Valley, NY (22 miles from Washingtonville, NY)
- 90+ days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
- Monsey, NY (21 miles from Washingtonville, NY)
- 90+ days ago
- Monsey, NY (21 miles from Washingtonville, NY)
- 90+ days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Rockland Market, NY
- New City, NY (21 miles from Washingtonville, NY)
- 90+ days ago
- New City, NY (21 miles from Washingtonville, NY)
- 90+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Washingtonville, NY
Moving to Washingtonville, NY? Find some basic demographic data about Washingtonville, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Washingtonville, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Washingtonville, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »