Customer Service Manager Jobs in Tarrytown, NY

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 64 Jobs

Senior Client Service Manager

  • New York, NY (24 miles from Tarrytown, NY)
  • 90+ days ago
  • New York, NY (24 miles from Tarrytown, NY)
  • 90+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Region Relationship Banker 1

  • Forest Hills, NY (24 miles from Tarrytown, NY)
  • 6 hours ago
  • Forest Hills, NY (24 miles from Tarrytown, NY)
  • 6 hours ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...

Relationship Banker - Paramus, Ramsey, Ridgewood, Saddle River & Wycoff, NJ Financial Centers - Full Time

  • Ridgewood, NJ (15 miles from Tarrytown, NY)
  • 1 day ago
  • Ridgewood, NJ (15 miles from Tarrytown, NY)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Closter & Montvale, NJ Financial Centers - Full Time

  • Montvale, NJ (10 miles from Tarrytown, NY)
  • 1 day ago
  • Montvale, NJ (10 miles from Tarrytown, NY)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker

  • Flushing, NY (22 miles from Tarrytown, NY)
  • 1 day ago
  • Flushing, NY (22 miles from Tarrytown, NY)
  • 1 day ago

Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...

Relationship Banker

  • Greenwich, CT (12 miles from Tarrytown, NY)
  • 2 days ago
  • Greenwich, CT (12 miles from Tarrytown, NY)
  • 2 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker- Wayne, NJ - NJ Bergen East

  • Wayne, NJ (22 miles from Tarrytown, NY)
  • 2 days ago
  • Wayne, NJ (22 miles from Tarrytown, NY)
  • 2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Scarsdale Financial Center Bilingual Spanish Required

  • Scarsdale, NY (4 miles from Tarrytown, NY)
  • 2 days ago
  • Scarsdale, NY (4 miles from Tarrytown, NY)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Queens East NY Area

  • Forest Hills, NY (24 miles from Tarrytown, NY)
  • 2 days ago
  • Forest Hills, NY (24 miles from Tarrytown, NY)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Bronx NY Area Bilingual Spanish required

  • Bronx, NY (18 miles from Tarrytown, NY)
  • 3 days ago
  • Bronx, NY (18 miles from Tarrytown, NY)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Central Manhattan NY Area Bilingual Spanish required

  • New York, NY (24 miles from Tarrytown, NY)
  • 3 days ago
  • New York, NY (24 miles from Tarrytown, NY)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Hudson Square - New York, NY

  • New York, NY (24 miles from Tarrytown, NY)
  • 6 days ago
  • New York, NY (24 miles from Tarrytown, NY)
  • 6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

ETF Client Service Manager

  • New York, NY (24 miles from Tarrytown, NY)
  • 6 days ago
  • New York, NY (24 miles from Tarrytown, NY)
  • 6 days ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...

Relationship Banker - East End - New York, NY

  • New York, NY (24 miles from Tarrytown, NY)
  • 7 days ago
  • New York, NY (24 miles from Tarrytown, NY)
  • 7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker II

  • Flushing, NY (22 miles from Tarrytown, NY)
  • 7 days ago
  • Flushing, NY (22 miles from Tarrytown, NY)
  • 7 days ago

ESSENTIAL FUNCTIONS New Accounts Perform all aspects of new account opening procedures for all bank products/services....

Demographic Data for Tarrytown, NY

Moving to Tarrytown, NY? Find some basic demographic data about Tarrytown, NY below.


Local
National
23,301
986
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Tarrytown, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Tarrytown, NY offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Tarrytown, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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