Customer Service Manager Jobs in Somers, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Greenwich, CT (19 miles from Somers, NY)
- 3 days ago
- Greenwich, CT (19 miles from Somers, NY)
- 3 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Scarsdale Financial Center Bilingual Spanish Required
- Scarsdale, NY (21 miles from Somers, NY)
- 4 days ago
- Scarsdale, NY (21 miles from Somers, NY)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Stony Hill Danbury - Danbury, CT
- Danbury, CT (12 miles from Somers, NY)
- 5 days ago
- Danbury, CT (12 miles from Somers, NY)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Vails Gate Financial Center
- Vails Gate, NY (21 miles from Somers, NY)
- 9 days ago
- Vails Gate, NY (21 miles from Somers, NY)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Danbury, CT area
- New Milford, CT (23 miles from Somers, NY)
- 22 days ago
- New Milford, CT (23 miles from Somers, NY)
- 22 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Tarrytown, NY (17 miles from Somers, NY)
- 24 days ago
- Tarrytown, NY (17 miles from Somers, NY)
- 24 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
- Stony Point, NY (18 miles from Somers, NY)
- 24 days ago
- Stony Point, NY (18 miles from Somers, NY)
- 24 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker - Rosedale, White Plains, NY
- White Plains, NY (19 miles from Somers, NY)
- 25 days ago
- White Plains, NY (19 miles from Somers, NY)
- 25 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Fishkill, NY (18 miles from Somers, NY)
- 29 days ago
- Fishkill, NY (18 miles from Somers, NY)
- 29 days ago
Provides services to customers, including but not limited to all types of deposit account opening, consumer lending transactions and referring customers to the appropriate business partners when necessary...
Relationship Banker - Briarcliff
- Briarcliff Manor, NY (14 miles from Somers, NY)
- 30+ days ago
- Briarcliff Manor, NY (14 miles from Somers, NY)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Stamford Greenwich market area
- Norwalk, CT (18 miles from Somers, NY)
- 30+ days ago
- Norwalk, CT (18 miles from Somers, NY)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Bilingual Senior Relationship Banker (English & Spanish)
- Mount Kisco, NY (7 miles from Somers, NY)
- 30+ days ago
- Mount Kisco, NY (7 miles from Somers, NY)
- 30+ days ago
Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach...
Relationship Banker - Stony Point, NY
- Stony Point, NY (18 miles from Somers, NY)
- 30+ days ago
- Stony Point, NY (18 miles from Somers, NY)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Relationship Banker 2
- Rye, NY (23 miles from Somers, NY)
- 30+ days ago
- Rye, NY (23 miles from Somers, NY)
- 30+ days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
- Newtown, CT (20 miles from Somers, NY)
- 30+ days ago
- Newtown, CT (20 miles from Somers, NY)
- 30+ days ago
Assist in account opening when needed and accept business loan applications within the scope of the Small Business Lending program....
Demographic Data for Somers, NY
Moving to Somers, NY? Find some basic demographic data about Somers, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Somers, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Somers, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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