Customer Service Manager Jobs in Sea Cliff, NY

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 88 Jobs

Sr Client Service Manager - VP

  • New York, NY (19 miles from Sea Cliff, NY)
  • 1 hour ago
  • New York, NY (19 miles from Sea Cliff, NY)
  • 1 hour ago

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing,...

Client Service Manager

  • New York, NY (19 miles from Sea Cliff, NY)
  • 6 hours ago
  • New York, NY (19 miles from Sea Cliff, NY)
  • 6 hours ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

06P009 - Banking Center Relationship Banker 1

  • Whitestone, NY (9 miles from Sea Cliff, NY)
  • 11 hours ago
  • Whitestone, NY (9 miles from Sea Cliff, NY)
  • 11 hours ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...

Relationship Banker - Strivers Gardens - New York, NY

  • New York, NY (19 miles from Sea Cliff, NY)
  • 11 hours ago
  • New York, NY (19 miles from Sea Cliff, NY)
  • 11 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Hudson Square - New York, NY

  • New York, NY (19 miles from Sea Cliff, NY)
  • 11 hours ago
  • New York, NY (19 miles from Sea Cliff, NY)
  • 11 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - London Terrace - New York, NY

  • New York, NY (19 miles from Sea Cliff, NY)
  • 11 hours ago
  • New York, NY (19 miles from Sea Cliff, NY)
  • 11 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Client Service Manager

  • New York City, NY (21 miles from Sea Cliff, NY)
  • 11 hours ago
  • New York City, NY (21 miles from Sea Cliff, NY)
  • 11 hours ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Customer Service Supervisor Trainee

  • Ridgewood, NY (15 miles from Sea Cliff, NY)
  • 13 hours ago
  • Ridgewood, NY (15 miles from Sea Cliff, NY)
  • 13 hours ago

This position is a grade 0. Upon Successful Completion of the Program, the Trainee will be expected to: + Demonstrate learned ability to effectively supervise while building rapport with...

Security Services - Client Service Manager - Associate

  • New York, NY (19 miles from Sea Cliff, NY)
  • 14 hours ago
  • New York, NY (19 miles from Sea Cliff, NY)
  • 14 hours ago

As a Client Service Manager (CSM) in Securities Services, you will join the client service team and support a book of clients. You will work closely with the VP to ensure client satisfaction with...

Relationship Banker, Canal Street, NY

  • Canal Street, NY (20 miles from Sea Cliff, NY)
  • 23 hours ago
  • Canal Street, NY (20 miles from Sea Cliff, NY)
  • 23 hours ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker, Flatbush, Brooklyn, NY

  • Brooklyn, NY (20 miles from Sea Cliff, NY)
  • 23 hours ago
  • Brooklyn, NY (20 miles from Sea Cliff, NY)
  • 23 hours ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker, Canal Street, NY

  • New York, NY (19 miles from Sea Cliff, NY)
  • 1 day ago
  • New York, NY (19 miles from Sea Cliff, NY)
  • 1 day ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Senior Client Service Manager

  • New York, NY (19 miles from Sea Cliff, NY)
  • 1 day ago
  • New York, NY (19 miles from Sea Cliff, NY)
  • 1 day ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker - Broadway and Fulton St. - New York, NY

  • New York, NY (19 miles from Sea Cliff, NY)
  • 1 day ago
  • New York, NY (19 miles from Sea Cliff, NY)
  • 1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Abingdon Square - New York, NY

  • New York, NY (19 miles from Sea Cliff, NY)
  • 1 day ago
  • New York, NY (19 miles from Sea Cliff, NY)
  • 1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Demographic Data for Sea Cliff, NY

Moving to Sea Cliff, NY? Find some basic demographic data about Sea Cliff, NY below.


Local
National
5,039
180
Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Sea Cliff, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Sea Cliff, NY offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.4%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Sea Cliff, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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