Customer Service Manager Jobs in Saratoga Springs, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Glens Falls, NY (18 miles from Saratoga Springs, NY)
- 1 hour ago
- Glens Falls, NY (18 miles from Saratoga Springs, NY)
- 1 hour ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote WorkRelationship Banker - Wynantskill
- Troy, NY (22 miles from Saratoga Springs, NY)
- 1 day ago
- Troy, NY (22 miles from Saratoga Springs, NY)
- 1 day ago
TITLE: Relationship Banker LOCATION: Wynantskill REPORTS TO: Senior Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 25 ($18.00 - $27.96 per hour) AVAILABILITY: Monday-Thursday...
- Albany, NY (21 miles from Saratoga Springs, NY)
- 3 days ago
- Albany, NY (21 miles from Saratoga Springs, NY)
- 3 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Relationship Banker - Amsterdam Branch
- Glenville, NY (16 miles from Saratoga Springs, NY)
- 12 days ago
- Glenville, NY (16 miles from Saratoga Springs, NY)
- 12 days ago
Relationship Banker - Amsterdam Branch Broadview Federal Credit Union United States, York, Glenville Jun 17, 2025 If you are ready to join a company that truly cares about its employees, our...
Relationship Banker - Amsterdam Branch
- Schenectady, NY (18 miles from Saratoga Springs, NY)
- 12 days ago
- Schenectady, NY (18 miles from Saratoga Springs, NY)
- 12 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Clifton Park - Route 9
- Saratoga Springs, NY
- 13 days ago
- Saratoga Springs, NY
- 13 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Amsterdam Branch
- Amsterdam, NY (22 miles from Saratoga Springs, NY)
- 14 days ago
- Amsterdam, NY (22 miles from Saratoga Springs, NY)
- 14 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Albany, NY area
- Albany, NY (21 miles from Saratoga Springs, NY)
- 19 days ago
- Albany, NY (21 miles from Saratoga Springs, NY)
- 19 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Albany, NY (21 miles from Saratoga Springs, NY)
- 25 days ago
- Albany, NY (21 miles from Saratoga Springs, NY)
- 25 days ago
Provides services to customers, including but not limited to all types of deposit account opening, consumer lending transactions and referring customers to the appropriate business partners when necessary...
- Stillwater, NY (5 miles from Saratoga Springs, NY)
- 60+ days ago
- Stillwater, NY (5 miles from Saratoga Springs, NY)
- 60+ days ago
This position is also responsible for performing personal account opening, closing, Certificate of Deposit (CD) renewals and other transactions of a complex nature....
- Latham, NY (20 miles from Saratoga Springs, NY)
- 60+ days ago
- Latham, NY (20 miles from Saratoga Springs, NY)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Saratoga Springs, NY
Moving to Saratoga Springs, NY? Find some basic demographic data about Saratoga Springs, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Saratoga Springs, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Saratoga Springs, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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