Customer Service Manager Jobs in Saratoga Springs, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Customer Success Manager, Life Lending
- Albany, NY (21 miles from Saratoga Springs, NY)
- 7 hours ago
- Albany, NY (21 miles from Saratoga Springs, NY)
- 7 hours ago
Customer Success Manager, Life Lending** The Customer Success Manager is responsible for ensuring the long-term success and satisfaction of our clients (Life Insurance Carriers, Collateral Holders,...
Relationship Banker II (North Slappey Branch)
- Albany, NY (21 miles from Saratoga Springs, NY)
- 1 day ago
- Albany, NY (21 miles from Saratoga Springs, NY)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Bankers - SUNY Albany Campus
- Albany, NY (21 miles from Saratoga Springs, NY)
- 1 day ago
- Albany, NY (21 miles from Saratoga Springs, NY)
- 1 day ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Clifton Park - Park Ave.
- Malta, NY (6 miles from Saratoga Springs, NY)
- 4 days ago
- Malta, NY (6 miles from Saratoga Springs, NY)
- 4 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Cohoes Branch
- Colonie, NY (23 miles from Saratoga Springs, NY)
- 4 days ago
- Colonie, NY (23 miles from Saratoga Springs, NY)
- 4 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Latham Branch
- Cohoes, NY (18 miles from Saratoga Springs, NY)
- 4 days ago
- Cohoes, NY (18 miles from Saratoga Springs, NY)
- 4 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Clifton Park - Route 9
- Saratoga Springs, NY
- 4 days ago
- Saratoga Springs, NY
- 4 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Park South
- Albany, NY (21 miles from Saratoga Springs, NY)
- 5 days ago
- Albany, NY (21 miles from Saratoga Springs, NY)
- 5 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Clifton Park - Park Ave.
- Clifton Park, NY (14 miles from Saratoga Springs, NY)
- 5 days ago
- Clifton Park, NY (14 miles from Saratoga Springs, NY)
- 5 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Clifton Park - Route 9
- Clifton Park, NY (14 miles from Saratoga Springs, NY)
- 5 days ago
- Clifton Park, NY (14 miles from Saratoga Springs, NY)
- 5 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Arbor Hill Branch
- Albany, NY (21 miles from Saratoga Springs, NY)
- 5 days ago
- Albany, NY (21 miles from Saratoga Springs, NY)
- 5 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Hoosick Street
- Troy, NY (22 miles from Saratoga Springs, NY)
- 5 days ago
- Troy, NY (22 miles from Saratoga Springs, NY)
- 5 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Financial Center Relationship Banker - Argyle, Texas
- Hudson Falls, NY (22 miles from Saratoga Springs, NY)
- 6 days ago
- Hudson Falls, NY (22 miles from Saratoga Springs, NY)
- 6 days ago
with existing clients and prospects to understand background and identify banking needs through effective profiling; clearly communicate potential solutions Participate in workplace banking events Cross-sell...
- Albany, NY (21 miles from Saratoga Springs, NY)
- 9 days ago
- Albany, NY (21 miles from Saratoga Springs, NY)
- 9 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Demographic Data for Saratoga Springs, NY
Moving to Saratoga Springs, NY? Find some basic demographic data about Saratoga Springs, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Saratoga Springs, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Saratoga Springs, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Risk Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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