Customer Service Manager Jobs in Rosedale, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- New York, NY (14 miles from Rosedale, NY)
- 90+ days ago
- New York, NY (14 miles from Rosedale, NY)
- 90+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Fort Lee - Linwood Plaza, Englewood - Palisades & Teterboro Financial Centers
- Fort Lee, NJ (17 miles from Rosedale, NY)
- 6 hours ago
- Fort Lee, NJ (17 miles from Rosedale, NY)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Closter & Montvale, NJ Financial Centers - Full Time
- Closter, NJ (24 miles from Rosedale, NY)
- 6 hours ago
- Closter, NJ (24 miles from Rosedale, NY)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Queens East NY Area
- Forest Hills, NY (6 miles from Rosedale, NY)
- 6 hours ago
- Forest Hills, NY (6 miles from Rosedale, NY)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Bronx NY Area Bilingual Spanish required
- Bronx, NY (14 miles from Rosedale, NY)
- 15 hours ago
- Bronx, NY (14 miles from Rosedale, NY)
- 15 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Central Manhattan NY Area Bilingual Spanish required
- New York, NY (14 miles from Rosedale, NY)
- 20 hours ago
- New York, NY (14 miles from Rosedale, NY)
- 20 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Prospect Park West, NY
- Brooklyn, NY (13 miles from Rosedale, NY)
- 1 day ago
- Brooklyn, NY (13 miles from Rosedale, NY)
- 1 day ago
Relationship Banker, Prospect Park West, NYBrooklyn, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United...
Consumer & Business Banking, Senior Relationship Banker, Upper East Side, New York , NY
- New York, NY (14 miles from Rosedale, NY)
- 1 day ago
- New York, NY (14 miles from Rosedale, NY)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Relationship Banker ,Staten Island , NY
- Staten Island, NY (18 miles from Rosedale, NY)
- 1 day ago
- Staten Island, NY (18 miles from Rosedale, NY)
- 1 day ago
Relationship Banker,Staten Island, NYStaten Island, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
Relationship Banker, Madison Ave, New York, NY
- New York, NY (14 miles from Rosedale, NY)
- 1 day ago
- New York, NY (14 miles from Rosedale, NY)
- 1 day ago
Relationship Banker, Madison Ave, New York, NYNew York, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
Consumer & Business Banking, Senior Relationship Banker, Newkirk Plaza, Brooklyn, NY
- Brooklyn, NY (13 miles from Rosedale, NY)
- 1 day ago
- Brooklyn, NY (13 miles from Rosedale, NY)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Relationship Banker, Columbia University-Broadway, New York, NY
- New York, NY (14 miles from Rosedale, NY)
- 1 day ago
- New York, NY (14 miles from Rosedale, NY)
- 1 day ago
Relationship Banker, Columbia University-Broadway, New York, NYNew York, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects...
Consumer & Business Banking, Senior Relationship Banker, Bay Ridge, Brooklyn, NY
- Brooklyn, NY (13 miles from Rosedale, NY)
- 1 day ago
- Brooklyn, NY (13 miles from Rosedale, NY)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Float Relationship Banker , Palisades Park , NJ
- Palisades Park, NJ (18 miles from Rosedale, NY)
- 1 day ago
- Palisades Park, NJ (18 miles from Rosedale, NY)
- 1 day ago
Float Relationship Banker, Palisades Park, NJPalisades Park, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing...
Relationship Banker Float, Queens/LI, NY
- Great Neck, NY (7 miles from Rosedale, NY)
- 1 day ago
- Great Neck, NY (7 miles from Rosedale, NY)
- 1 day ago
Relationship Banker Float, Queens/LI, NYGreat Neck, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United...
Demographic Data for Rosedale, NY
Moving to Rosedale, NY? Find some basic demographic data about Rosedale, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Rosedale, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Rosedale, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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