Customer Service Manager Jobs in Port Jefferson Station, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Milford Ford - Milford, CT
- Milford, CT (20 miles from Port Jefferson Station, NY)
- 3 days ago
- Milford, CT (20 miles from Port Jefferson Station, NY)
- 3 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Senior Relationship Banker
- Bridgeport, CT (19 miles from Port Jefferson Station, NY)
- 6 days ago
- Bridgeport, CT (19 miles from Port Jefferson Station, NY)
- 6 days ago
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
Relationship Banker - Shirley, NY Relationship Banker - Shirley, NY
- Shirley, NY (11 miles from Port Jefferson Station, NY)
- 6 days ago
- Shirley, NY (11 miles from Port Jefferson Station, NY)
- 6 days ago
**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Melville, NY (20 miles from Port Jefferson Station, NY)
- 6 days ago
- Melville, NY (20 miles from Port Jefferson Station, NY)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Port Jefferson Station, NY
- 6 days ago
- Port Jefferson Station, NY
- 6 days ago
There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....
- Riverhead, NY (20 miles from Port Jefferson Station, NY)
- 6 days ago
- Riverhead, NY (20 miles from Port Jefferson Station, NY)
- 6 days ago
There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....
- Commack, NY (13 miles from Port Jefferson Station, NY)
- 6 days ago
- Commack, NY (13 miles from Port Jefferson Station, NY)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Stratford, CT (22 miles from Port Jefferson Station, NY)
- 8 days ago
- Stratford, CT (22 miles from Port Jefferson Station, NY)
- 8 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Relationship Banker - Shirley, NY
- Shirley, NY (11 miles from Port Jefferson Station, NY)
- 10 days ago
- Shirley, NY (11 miles from Port Jefferson Station, NY)
- 10 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Melville, NY - Spanish Required
- Melville, NY (20 miles from Port Jefferson Station, NY)
- 10 days ago
- Melville, NY (20 miles from Port Jefferson Station, NY)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Port Jefferson Station & Smithtown NY Areas
- Port Jefferson Station, NY
- 20 days ago
- Port Jefferson Station, NY
- 20 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Westport Main St - Westport, CT
- Westport, CT (22 miles from Port Jefferson Station, NY)
- 21 days ago
- Westport, CT (22 miles from Port Jefferson Station, NY)
- 21 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Shoreham, NY (8 miles from Port Jefferson Station, NY)
- 22 days ago
- Shoreham, NY (8 miles from Port Jefferson Station, NY)
- 22 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Port Jefferson Station NY Area
- Port Jefferson Station, NY
- 23 days ago
- Port Jefferson Station, NY
- 23 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
MEP/PEP Client Service Manager
- Bridgeport, CT (19 miles from Port Jefferson Station, NY)
- 28 days ago
- Bridgeport, CT (19 miles from Port Jefferson Station, NY)
- 28 days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Demographic Data for Port Jefferson Station, NY
Moving to Port Jefferson Station, NY? Find some basic demographic data about Port Jefferson Station, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Port Jefferson Station, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Port Jefferson Station, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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