Customer Service Manager Jobs in Plainview, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Flushing, NY (18 miles from Plainview, NY)
- 3 hours ago
- Flushing, NY (18 miles from Plainview, NY)
- 3 hours ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
- Greenwich, CT (19 miles from Plainview, NY)
- 23 hours ago
- Greenwich, CT (19 miles from Plainview, NY)
- 23 hours ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Scarsdale Financial Center Bilingual Spanish Required
- Scarsdale, NY (24 miles from Plainview, NY)
- 1 day ago
- Scarsdale, NY (24 miles from Plainview, NY)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Queens East NY Area
- Forest Hills, NY (19 miles from Plainview, NY)
- 1 day ago
- Forest Hills, NY (19 miles from Plainview, NY)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Huntington Square - East Northport, NY
- East Northport, NY (9 miles from Plainview, NY)
- 1 day ago
- East Northport, NY (9 miles from Plainview, NY)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bronx NY Area Bilingual Spanish required
- Bronx, NY (23 miles from Plainview, NY)
- 1 day ago
- Bronx, NY (23 miles from Plainview, NY)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker Float, Queens/LI, NY
- Great Neck, NY (12 miles from Plainview, NY)
- 1 day ago
- Great Neck, NY (12 miles from Plainview, NY)
- 1 day ago
Relationship Banker Float, Queens/LI, NYGreat Neck, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United...
Relationship Banker Brooklyn/Queens, NY
- Jackson Heights, NY (21 miles from Plainview, NY)
- 1 day ago
- Jackson Heights, NY (21 miles from Plainview, NY)
- 1 day ago
Relationship Banker Brooklyn/Queens, NYJackson Heights, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United...
Relationship Banker - South Huntington Financial Center Bilingual Spanish required
- Huntington Station, NY (6 miles from Plainview, NY)
- 2 days ago
- Huntington Station, NY (6 miles from Plainview, NY)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Levittown Financial Center
- Levittown, NY (4 miles from Plainview, NY)
- 2 days ago
- Levittown, NY (4 miles from Plainview, NY)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Hauppauge Financial Center Bilingual Spanish required
- Hauppauge, NY (15 miles from Plainview, NY)
- 2 days ago
- Hauppauge, NY (15 miles from Plainview, NY)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Region Associate Relationship Banker
- Rego Park, NY (20 miles from Plainview, NY)
- 3 days ago
- Rego Park, NY (20 miles from Plainview, NY)
- 3 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Banking Center Relationship Banker 2
- Kings Park, NY (13 miles from Plainview, NY)
- 4 days ago
- Kings Park, NY (13 miles from Plainview, NY)
- 4 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
- Flushing, NY (18 miles from Plainview, NY)
- 5 days ago
- Flushing, NY (18 miles from Plainview, NY)
- 5 days ago
ESSENTIAL FUNCTIONS New Accounts Perform all aspects of new account opening procedures for all bank products/services....
- Greenvale, NY (8 miles from Plainview, NY)
- 5 days ago
- Greenvale, NY (8 miles from Plainview, NY)
- 5 days ago
Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach...
Demographic Data for Plainview, NY
Moving to Plainview, NY? Find some basic demographic data about Plainview, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Plainview, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Plainview, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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