Customer Service Manager Jobs in Owego, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Ithaca, NY (24 miles from Owego, NY)
- 7 days ago
- Ithaca, NY (24 miles from Owego, NY)
- 7 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
- Elmira, NY (23 miles from Owego, NY)
- 8 days ago
- Elmira, NY (23 miles from Owego, NY)
- 8 days ago
Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services. Accurately...
Relationship Banker - Ithaca State Street - Ithaca, NY
- Ithaca, NY (24 miles from Owego, NY)
- 60+ days ago
- Ithaca, NY (24 miles from Owego, NY)
- 60+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Owego, NY
Moving to Owego, NY? Find some basic demographic data about Owego, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Owego, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Owego, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Listening
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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