Customer Service Manager Jobs in New Windsor, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Bilingual Senior Relationship Banker (English and Spanish)
- Ossining, NY (21 miles from New Windsor, NY)
- 1 day ago
- Ossining, NY (21 miles from New Windsor, NY)
- 1 day ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - MONROE NY
- Monroe, NY (11 miles from New Windsor, NY)
- 2 days ago
- Monroe, NY (11 miles from New Windsor, NY)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Vails Gate Financial Center
- Vails Gate, NY
- 15 days ago
- Vails Gate, NY
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Warwick, NY (20 miles from New Windsor, NY)
- 15 days ago
- Warwick, NY (20 miles from New Windsor, NY)
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ocean Monmouth Market
- Marlboro, NY (12 miles from New Windsor, NY)
- 20 days ago
- Marlboro, NY (12 miles from New Windsor, NY)
- 20 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Pine Bush, NY
- Pine Bush, NY (19 miles from New Windsor, NY)
- 22 days ago
- Pine Bush, NY (19 miles from New Windsor, NY)
- 22 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Goshen, NY (16 miles from New Windsor, NY)
- 30+ days ago
- Goshen, NY (16 miles from New Windsor, NY)
- 30+ days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
- Stony Point, NY (13 miles from New Windsor, NY)
- 30+ days ago
- Stony Point, NY (13 miles from New Windsor, NY)
- 30+ days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker - Briarcliff
- Briarcliff Manor, NY (23 miles from New Windsor, NY)
- 30+ days ago
- Briarcliff Manor, NY (23 miles from New Windsor, NY)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Garnerville, NY
- West Haverstraw, NY (16 miles from New Windsor, NY)
- 45+ days ago
- West Haverstraw, NY (16 miles from New Windsor, NY)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Region Relationship Banker 1
- Nanuet, NY (24 miles from New Windsor, NY)
- 60+ days ago
- Nanuet, NY (24 miles from New Windsor, NY)
- 60+ days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Banking Center Relationship Banker 2
- Stony Point, NY (13 miles from New Windsor, NY)
- 60+ days ago
- Stony Point, NY (13 miles from New Windsor, NY)
- 60+ days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
- Spring Valley, NY (22 miles from New Windsor, NY)
- 90+ days ago
- Spring Valley, NY (22 miles from New Windsor, NY)
- 90+ days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
- Monsey, NY (22 miles from New Windsor, NY)
- 90+ days ago
- Monsey, NY (22 miles from New Windsor, NY)
- 90+ days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Demographic Data for New Windsor, NY
Moving to New Windsor, NY? Find some basic demographic data about New Windsor, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in New Windsor, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in New Windsor, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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