Customer Service Manager Jobs in New City, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Larchmont, NY
- Larchmont, NY (19 miles from New City, NY)
- 14 hours ago
- Larchmont, NY (19 miles from New City, NY)
- 14 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Elmwood Park, Englewood - Palisade & Lodi, NJ Financial Centers
- Lodi, NJ (19 miles from New City, NY)
- 3 days ago
- Lodi, NJ (19 miles from New City, NY)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Bergen/North Market - Closter, Hillsdale & Tenafly Financial Centers
- Tenafly, NJ (16 miles from New City, NY)
- 3 days ago
- Tenafly, NJ (16 miles from New City, NY)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Briarcliff
- Briarcliff Manor, NY (7 miles from New City, NY)
- 4 days ago
- Briarcliff Manor, NY (7 miles from New City, NY)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Bilingual Senior Relationship Banker (English & Spanish)
- Mount Kisco, NY (14 miles from New City, NY)
- 5 days ago
- Mount Kisco, NY (14 miles from New City, NY)
- 5 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Stamford Greenwich market area
- Stamford, CT (24 miles from New City, NY)
- 5 days ago
- Stamford, CT (24 miles from New City, NY)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Bald Hill Financial Center
- Warwick, NY (20 miles from New City, NY)
- 6 days ago
- Warwick, NY (20 miles from New City, NY)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Yonkers NY Area
- Yonkers, NY (15 miles from New City, NY)
- 6 days ago
- Yonkers, NY (15 miles from New City, NY)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Senior Consumer Relationship Banker (Edgewater Branch)
- Edgewater, NJ (22 miles from New City, NY)
- 6 days ago
- Edgewater, NJ (22 miles from New City, NY)
- 6 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Banking Center Relationship Banker 2
- Rye, NY (19 miles from New City, NY)
- 9 days ago
- Rye, NY (19 miles from New City, NY)
- 9 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Client Service Manager - (Monday - Friday 8:00 AM 5:00 PM)
- Wayne, NJ (19 miles from New City, NY)
- 12 days ago
- Wayne, NJ (19 miles from New City, NY)
- 12 days ago
Job Type Full-time Description Quick Box Fulfillment is looking for a seasoned Client Services Manager to manage an existing book of clients. The Client Services team is responsible for all...
Relationship Banker - High Ridge Rd - Stamford, CT
- Stamford, CT (24 miles from New City, NY)
- 12 days ago
- Stamford, CT (24 miles from New City, NY)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Garnerville, NY
- West Haverstraw, NY (4 miles from New City, NY)
- 25 days ago
- West Haverstraw, NY (4 miles from New City, NY)
- 25 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Region Relationship Banker 1
- Nanuet, NY (4 miles from New City, NY)
- 29 days ago
- Nanuet, NY (4 miles from New City, NY)
- 29 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Demographic Data for New City, NY
Moving to New City, NY? Find some basic demographic data about New City, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in New City, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in New City, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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