Customer Service Manager Jobs in New City, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Greenwich, CT (20 miles from New City, NY)
- 2 hours ago
- Greenwich, CT (20 miles from New City, NY)
- 2 hours ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker- Wayne, NJ - NJ Bergen East
- Wayne, NJ (19 miles from New City, NY)
- 2 hours ago
- Wayne, NJ (19 miles from New City, NY)
- 2 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Fort Lee - Linwood Plaza, Englewood - Palisades & Teterboro Financial Centers
- Fort Lee, NJ (21 miles from New City, NY)
- 6 hours ago
- Fort Lee, NJ (21 miles from New City, NY)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Ramsey, NJ (10 miles from New City, NY)
- 6 hours ago
- Ramsey, NJ (10 miles from New City, NY)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Scarsdale Financial Center Bilingual Spanish Required
- Scarsdale, NY (13 miles from New City, NY)
- 6 hours ago
- Scarsdale, NY (13 miles from New City, NY)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Closter & Montvale, NJ Financial Centers - Full Time
- Closter, NJ (12 miles from New City, NY)
- 6 hours ago
- Closter, NJ (12 miles from New City, NY)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Bronx NY Area Bilingual Spanish required
- Bronx, NY (23 miles from New City, NY)
- 15 hours ago
- Bronx, NY (23 miles from New City, NY)
- 15 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker Cedar Grove, NJ
- Cedar Grove, NJ (24 miles from New City, NY)
- 1 day ago
- Cedar Grove, NJ (24 miles from New City, NY)
- 1 day ago
Relationship Banker Cedar Grove, NJCedar Grove, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United States...
Float Relationship Banker , Palisades Park , NJ
- Palisades Park, NJ (21 miles from New City, NY)
- 1 day ago
- Palisades Park, NJ (21 miles from New City, NY)
- 1 day ago
Float Relationship Banker, Palisades Park, NJPalisades Park, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing...
Relationship Banker - Vails Gate Financial Center
- Vails Gate, NY (20 miles from New City, NY)
- 5 days ago
- Vails Gate, NY (20 miles from New City, NY)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Warwick, NY (20 miles from New City, NY)
- 5 days ago
- Warwick, NY (20 miles from New City, NY)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Bronx East, NY
- Bronx, NY (23 miles from New City, NY)
- 6 days ago
- Bronx, NY (23 miles from New City, NY)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bronx West, NY
- Bronx, NY (23 miles from New City, NY)
- 7 days ago
- Bronx, NY (23 miles from New City, NY)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Monsey, NY
- Monsey, NY (5 miles from New City, NY)
- 15 days ago
- Monsey, NY (5 miles from New City, NY)
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Cross County, Yonkers, NY
- Yonkers, NY (15 miles from New City, NY)
- 15 days ago
- Yonkers, NY (15 miles from New City, NY)
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for New City, NY
Moving to New City, NY? Find some basic demographic data about New City, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in New City, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in New City, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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