Customer Service Manager Jobs in Mount Kisco, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Scarsdale Central Park - Scarsdale, NY
- Scarsdale, NY (13 miles from Mount Kisco, NY)
- 7 hours ago
- Scarsdale, NY (13 miles from Mount Kisco, NY)
- 7 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Heathcote - Scarsdale, NY
- Scarsdale, NY (13 miles from Mount Kisco, NY)
- 7 hours ago
- Scarsdale, NY (13 miles from Mount Kisco, NY)
- 7 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Thruway - Tarrytown, NY
- Tarrytown, NY (10 miles from Mount Kisco, NY)
- 7 hours ago
- Tarrytown, NY (10 miles from Mount Kisco, NY)
- 7 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bridgeport, CT area
- Fairfield, CT (22 miles from Mount Kisco, NY)
- 10 hours ago
- Fairfield, CT (22 miles from Mount Kisco, NY)
- 10 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Greenwich, CT (12 miles from Mount Kisco, NY)
- 7 days ago
- Greenwich, CT (12 miles from Mount Kisco, NY)
- 7 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Scarsdale Financial Center Bilingual Spanish Required
- Scarsdale, NY (13 miles from Mount Kisco, NY)
- 8 days ago
- Scarsdale, NY (13 miles from Mount Kisco, NY)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Stony Hill Danbury - Danbury, CT
- Danbury, CT (17 miles from Mount Kisco, NY)
- 9 days ago
- Danbury, CT (17 miles from Mount Kisco, NY)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Vails Gate Financial Center
- Vails Gate, NY (24 miles from Mount Kisco, NY)
- 13 days ago
- Vails Gate, NY (24 miles from Mount Kisco, NY)
- 13 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Oyster Bay Financial Center Bilingual Spanish required
- Oyster Bay, NY (24 miles from Mount Kisco, NY)
- 16 days ago
- Oyster Bay, NY (24 miles from Mount Kisco, NY)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Glen Cove Financial Center Bilingual Spanish required
- Glen Cove, NY (23 miles from Mount Kisco, NY)
- 16 days ago
- Glen Cove, NY (23 miles from Mount Kisco, NY)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Cross County, Yonkers, NY
- Yonkers, NY (19 miles from Mount Kisco, NY)
- 22 days ago
- Yonkers, NY (19 miles from Mount Kisco, NY)
- 22 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Tarrytown, NY (10 miles from Mount Kisco, NY)
- 28 days ago
- Tarrytown, NY (10 miles from Mount Kisco, NY)
- 28 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
- Stony Point, NY (16 miles from Mount Kisco, NY)
- 28 days ago
- Stony Point, NY (16 miles from Mount Kisco, NY)
- 28 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker - Quaker Ridge, New Rochelle, NY
- New Rochelle, NY (19 miles from Mount Kisco, NY)
- 29 days ago
- New Rochelle, NY (19 miles from Mount Kisco, NY)
- 29 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Rosedale, White Plains, NY
- White Plains, NY (11 miles from Mount Kisco, NY)
- 29 days ago
- White Plains, NY (11 miles from Mount Kisco, NY)
- 29 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Mount Kisco, NY
Moving to Mount Kisco, NY? Find some basic demographic data about Mount Kisco, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Mount Kisco, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Mount Kisco, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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