Customer Service Manager Jobs in Monsey, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Bergen-North Market
- Butler, NJ (17 miles from Monsey, NY)
- 2 days ago
- Butler, NJ (17 miles from Monsey, NY)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Vails Gate Financial Center
- Vails Gate, NY (23 miles from Monsey, NY)
- 2 days ago
- Vails Gate, NY (23 miles from Monsey, NY)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Warwick, NY (17 miles from Monsey, NY)
- 3 days ago
- Warwick, NY (17 miles from Monsey, NY)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (West Point)
- West Point, NY (19 miles from Monsey, NY)
- 4 days ago
- West Point, NY (19 miles from Monsey, NY)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Bronx East, NY
- Bronx, NY (22 miles from Monsey, NY)
- 4 days ago
- Bronx, NY (22 miles from Monsey, NY)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bronx West, NY
- Bronx, NY (22 miles from Monsey, NY)
- 4 days ago
- Bronx, NY (22 miles from Monsey, NY)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Parsippany, NJ (24 miles from Monsey, NY)
- 5 days ago
- Parsippany, NJ (24 miles from Monsey, NY)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Wyckoff, NJ (9 miles from Monsey, NY)
- 7 days ago
- Wyckoff, NJ (9 miles from Monsey, NY)
- 7 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker I 30 hour (University Monroe Branch)
- Monroe, NY (15 miles from Monsey, NY)
- 11 days ago
- Monroe, NY (15 miles from Monsey, NY)
- 11 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Cross County, Yonkers, NY
- Yonkers, NY (15 miles from Monsey, NY)
- 12 days ago
- Yonkers, NY (15 miles from Monsey, NY)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Tarrytown, NY (12 miles from Monsey, NY)
- 18 days ago
- Tarrytown, NY (12 miles from Monsey, NY)
- 18 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
- Stony Point, NY (9 miles from Monsey, NY)
- 18 days ago
- Stony Point, NY (9 miles from Monsey, NY)
- 18 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker - Quaker Ridge, New Rochelle, NY
- New Rochelle, NY (20 miles from Monsey, NY)
- 19 days ago
- New Rochelle, NY (20 miles from Monsey, NY)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Rosedale, White Plains, NY
- White Plains, NY (17 miles from Monsey, NY)
- 19 days ago
- White Plains, NY (17 miles from Monsey, NY)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Monsey, NY
Moving to Monsey, NY? Find some basic demographic data about Monsey, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Monsey, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Monsey, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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