Customer Service Manager Jobs in Islip, NY

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 22 Jobs

Relationship Banker - Huntington Square - East Northport, NY

East Northport, NY (10 miles from Islip, NY)
1 day ago

East Northport, NY (10 miles from Islip, NY)
1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - South Huntington Financial Center Bilingual Spanish required

Huntington Station, NY (9 miles from Islip, NY)
2 days ago

Huntington Station, NY (9 miles from Islip, NY)
2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Levittown Financial Center

Levittown, NY (15 miles from Islip, NY)
2 days ago

Levittown, NY (15 miles from Islip, NY)
2 days ago

Relationship Banker - Hauppauge Financial Center Bilingual Spanish required

Hauppauge, NY (5 miles from Islip, NY)
2 days ago

Hauppauge, NY (5 miles from Islip, NY)
2 days ago

Banking Center Relationship Banker 2

Kings Park, NY (11 miles from Islip, NY)
4 days ago

Kings Park, NY (11 miles from Islip, NY)
4 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....

Senior Relationship Banker

Greenvale, NY (22 miles from Islip, NY)
5 days ago

Greenvale, NY (22 miles from Islip, NY)
5 days ago

Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach...

Relationship Banker, Bay Ridge, Brooklyn, NY

Ridge, NY (20 miles from Islip, NY)
6 days ago

Ridge, NY (20 miles from Islip, NY)
6 days ago

Proven track record in sales and cross-selling products and services. Ability to work collaboratively in a team-oriented environment....

Relationship Banker - Long Island Northwest, NY

Garden City, NY (22 miles from Islip, NY)
7 days ago

Garden City, NY (22 miles from Islip, NY)
7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Commack Financial Center

Commack, NY (8 miles from Islip, NY)
8 days ago

Commack, NY (8 miles from Islip, NY)
8 days ago

Relationship Banker - Massapequa Park Financial Center

Massapequa Park, NY (12 miles from Islip, NY)
8 days ago

Massapequa Park, NY (12 miles from Islip, NY)
8 days ago

03S003 - Banking Center Relationship Banker 2

Lynbrook, NY (24 miles from Islip, NY)
8 days ago

Lynbrook, NY (24 miles from Islip, NY)
8 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....

Relationship Banker - Oyster Bay Financial Center Bilingual Spanish required

Oyster Bay, NY (19 miles from Islip, NY)
9 days ago

Oyster Bay, NY (19 miles from Islip, NY)
9 days ago

Relationship Banker - Glen Cove Financial Center Bilingual Spanish required

Glen Cove, NY (23 miles from Islip, NY)
9 days ago

Glen Cove, NY (23 miles from Islip, NY)
9 days ago

Relationship Banker - Patchogue NY Area Bilingual Spanish required

Patchogue, NY (16 miles from Islip, NY)
9 days ago

Patchogue, NY (16 miles from Islip, NY)
9 days ago

Relationship Banker - Holbrook NY Area

Holbrook, NY (8 miles from Islip, NY)
10 days ago

Holbrook, NY (8 miles from Islip, NY)
10 days ago

View all 22 jobs

Demographic Data for Islip, NY

Moving to Islip, NY? Find some basic demographic data about Islip, NY below.

Median Age

Average Household Income

Home Value vs Household Income in Islip, NY

Local

National

Total Population

14,790

Number of Businesses

372

City Size

Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Islip, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Islip, NY offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Islip, NY

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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