Customer Service Manager Jobs in Harrison, NY

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 75 Jobs

Senior Client Service Manager

  • New York, NY (21 miles from Harrison, NY)
  • 90+ days ago
  • New York, NY (21 miles from Harrison, NY)
  • 90+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Region Relationship Banker 1

  • Forest Hills, NY (18 miles from Harrison, NY)
  • 13 hours ago
  • Forest Hills, NY (18 miles from Harrison, NY)
  • 13 hours ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...

Relationship Banker - Paramus, Ramsey, Ridgewood, Saddle River & Wycoff, NJ Financial Centers - Full Time

  • Ridgewood, NJ (20 miles from Harrison, NY)
  • 1 day ago
  • Ridgewood, NJ (20 miles from Harrison, NY)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Closter & Montvale, NJ Financial Centers - Full Time

  • Montvale, NJ (17 miles from Harrison, NY)
  • 1 day ago
  • Montvale, NJ (17 miles from Harrison, NY)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Hoboken, NJ - NJ Waterfront Market

  • Hoboken, NJ (22 miles from Harrison, NY)
  • 1 day ago
  • Hoboken, NJ (22 miles from Harrison, NY)
  • 1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Flushing, NY (16 miles from Harrison, NY)
  • 2 days ago
  • Flushing, NY (16 miles from Harrison, NY)
  • 2 days ago

Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...

Relationship Banker

  • Greenwich, CT (6 miles from Harrison, NY)
  • 3 days ago
  • Greenwich, CT (6 miles from Harrison, NY)
  • 3 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker - Scarsdale Financial Center Bilingual Spanish Required

  • Scarsdale, NY (5 miles from Harrison, NY)
  • 3 days ago
  • Scarsdale, NY (5 miles from Harrison, NY)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Queens East NY Area

  • Forest Hills, NY (18 miles from Harrison, NY)
  • 3 days ago
  • Forest Hills, NY (18 miles from Harrison, NY)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Huntington Square - East Northport, NY

  • East Northport, NY (22 miles from Harrison, NY)
  • 3 days ago
  • East Northport, NY (22 miles from Harrison, NY)
  • 3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Bronx NY Area Bilingual Spanish required

  • Bronx, NY (15 miles from Harrison, NY)
  • 3 days ago
  • Bronx, NY (15 miles from Harrison, NY)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Central Manhattan NY Area Bilingual Spanish required

  • New York, NY (21 miles from Harrison, NY)
  • 3 days ago
  • New York, NY (21 miles from Harrison, NY)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - South Huntington Financial Center Bilingual Spanish required

  • Huntington Station, NY (21 miles from Harrison, NY)
  • 4 days ago
  • Huntington Station, NY (21 miles from Harrison, NY)
  • 4 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Levittown Financial Center

  • Levittown, NY (20 miles from Harrison, NY)
  • 4 days ago
  • Levittown, NY (20 miles from Harrison, NY)
  • 4 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Hudson Square - New York, NY

  • New York, NY (21 miles from Harrison, NY)
  • 6 days ago
  • New York, NY (21 miles from Harrison, NY)
  • 6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Demographic Data for Harrison, NY

Moving to Harrison, NY? Find some basic demographic data about Harrison, NY below.

Local
National
13,108
532
Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Harrison, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Harrison, NY offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Harrison, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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