Customer Service Manager Jobs in Flushing, NY

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 69 Jobs

Client Service Manager II

  • New York, NY (8 miles from Flushing, NY)
  • 23 days ago
  • New York, NY (8 miles from Flushing, NY)
  • 23 days ago

Introduction Welcome to Gallagher a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...

Client Service Manager (Private Wealth)

  • New York, NY (8 miles from Flushing, NY)
  • 3 hours ago
  • New York, NY (8 miles from Flushing, NY)
  • 3 hours ago

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your...

Client Service Manager

  • New York, NY (8 miles from Flushing, NY)
  • 13 hours ago
  • New York, NY (8 miles from Flushing, NY)
  • 13 hours ago

Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...

Relationship Banker - Valley Stream, NY

  • Valley Stream, NY (8 miles from Flushing, NY)
  • 14 hours ago
  • Valley Stream, NY (8 miles from Flushing, NY)
  • 14 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Downtown East - New York, NY

  • New York, NY (8 miles from Flushing, NY)
  • 1 day ago
  • New York, NY (8 miles from Flushing, NY)
  • 1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Brooklyn West, NY

  • Brooklyn, NY (9 miles from Flushing, NY)
  • 1 day ago
  • Brooklyn, NY (9 miles from Flushing, NY)
  • 1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Customer Success Manager- Investment Banking

  • New York, NY (8 miles from Flushing, NY)
  • 1 day ago
  • New York, NY (8 miles from Flushing, NY)
  • 1 day ago

Prompt Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements...

Relationship Banker - Brooklyn Queens West NY Area Bilingual Spanish required

  • Astoria, NY (5 miles from Flushing, NY)
  • 1 day ago
  • Astoria, NY (5 miles from Flushing, NY)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Client Service Manager

  • New York, NY (8 miles from Flushing, NY)
  • 1 day ago
  • New York, NY (8 miles from Flushing, NY)
  • 1 day ago

Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...

Relationship Banker, Garden City, NY

  • Garden City, NY (10 miles from Flushing, NY)
  • 1 day ago
  • Garden City, NY (10 miles from Flushing, NY)
  • 1 day ago

Relationship Banker, Garden City, NYGarden City, United States of America Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With...

Banking Center Relationship Banker 1

  • Oceanside, NY (12 miles from Flushing, NY)
  • 2 days ago
  • Oceanside, NY (12 miles from Flushing, NY)
  • 2 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...

Relationship Banker - Nassau North Market Great Neck NY Area

  • Williston Park, NY (9 miles from Flushing, NY)
  • 2 days ago
  • Williston Park, NY (9 miles from Flushing, NY)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker

  • Forest Hills, NY (2 miles from Flushing, NY)
  • 2 days ago
  • Forest Hills, NY (2 miles from Flushing, NY)
  • 2 days ago

Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...

Relationship Banker - Metrotech - Brooklyn, NY

  • Brooklyn, NY (9 miles from Flushing, NY)
  • 2 days ago
  • Brooklyn, NY (9 miles from Flushing, NY)
  • 2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Englewood - Palisades Financial Center

  • Englewood, NJ (12 miles from Flushing, NY)
  • 3 days ago
  • Englewood, NJ (12 miles from Flushing, NY)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Demographic Data for Flushing, NY

Moving to Flushing, NY? Find some basic demographic data about Flushing, NY below.

Local
National
234,288
8,264
Large

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Flushing, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Flushing, NY offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Flushing, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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