Customer Service Manager Jobs in Croton On Hudson, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Waldwick, NJ - NJ Bergen East Market
- Waldwick, NJ (18 miles from Croton On Hudson, NY)
- 2 days ago
- Waldwick, NJ (18 miles from Croton On Hudson, NY)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Ardsley, NY
- Ardsley, NY (13 miles from Croton On Hudson, NY)
- 2 days ago
- Ardsley, NY (13 miles from Croton On Hudson, NY)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Bilingual Senior Relationship Banker (English and Spanish)
- Ossining, NY (2 miles from Croton On Hudson, NY)
- 2 days ago
- Ossining, NY (2 miles from Croton On Hudson, NY)
- 2 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Greenburgh, NY
- White Plains, NY (13 miles from Croton On Hudson, NY)
- 3 days ago
- White Plains, NY (13 miles from Croton On Hudson, NY)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Vernon Hills - Scarsdale, NY
- Scarsdale, NY (13 miles from Croton On Hudson, NY)
- 3 days ago
- Scarsdale, NY (13 miles from Croton On Hudson, NY)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - MONROE NY
- Monroe, NY (18 miles from Croton On Hudson, NY)
- 3 days ago
- Monroe, NY (18 miles from Croton On Hudson, NY)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Scarsdale Central Park - Scarsdale, NY
- Scarsdale, NY (13 miles from Croton On Hudson, NY)
- 4 days ago
- Scarsdale, NY (13 miles from Croton On Hudson, NY)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Heathcote - Scarsdale, NY
- Scarsdale, NY (13 miles from Croton On Hudson, NY)
- 4 days ago
- Scarsdale, NY (13 miles from Croton On Hudson, NY)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Thruway - Tarrytown, NY
- Tarrytown, NY (8 miles from Croton On Hudson, NY)
- 4 days ago
- Tarrytown, NY (8 miles from Croton On Hudson, NY)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Ridgewood, NJ (19 miles from Croton On Hudson, NY)
- 10 days ago
- Ridgewood, NJ (19 miles from Croton On Hudson, NY)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Greenwich, CT (17 miles from Croton On Hudson, NY)
- 11 days ago
- Greenwich, CT (17 miles from Croton On Hudson, NY)
- 11 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Scarsdale Financial Center Bilingual Spanish Required
- Scarsdale, NY (13 miles from Croton On Hudson, NY)
- 11 days ago
- Scarsdale, NY (13 miles from Croton On Hudson, NY)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Stony Hill Danbury - Danbury, CT
- Danbury, CT (24 miles from Croton On Hudson, NY)
- 13 days ago
- Danbury, CT (24 miles from Croton On Hudson, NY)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Vails Gate Financial Center
- Vails Gate, NY (19 miles from Croton On Hudson, NY)
- 16 days ago
- Vails Gate, NY (19 miles from Croton On Hudson, NY)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Cross County, Yonkers, NY
- Yonkers, NY (17 miles from Croton On Hudson, NY)
- 26 days ago
- Yonkers, NY (17 miles from Croton On Hudson, NY)
- 26 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Croton On Hudson, NY
Moving to Croton On Hudson, NY? Find some basic demographic data about Croton On Hudson, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Croton On Hudson, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Croton On Hudson, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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