Customer Service Manager Jobs in Clifton Park, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Albany, NY (7 miles from Clifton Park, NY)
- 1 day ago
- Albany, NY (7 miles from Clifton Park, NY)
- 1 day ago
Develop relationships with Centers of Influence for referral opportunities Act as liaison with business partners for retail product solutions (i.e. cross-selling retail products to business owners)....
- Troy, NY (12 miles from Clifton Park, NY)
- 5 days ago
- Troy, NY (12 miles from Clifton Park, NY)
- 5 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Client Service Manager Trainee - Achieve July 2025
- Latham, NY (6 miles from Clifton Park, NY)
- 6 days ago
- Latham, NY (6 miles from Clifton Park, NY)
- 6 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Success Manager, Life Lending
- Albany, NY (7 miles from Clifton Park, NY)
- 6 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 6 days ago
Customer Success Manager, Life Lending** The Customer Success Manager is responsible for ensuring the long-term success and satisfaction of our clients (Life Insurance Carriers, Collateral Holders,...
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Relationship Banker II (North Slappey Branch)
- Albany, NY (7 miles from Clifton Park, NY)
- 7 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 7 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Bankers - SUNY Albany Campus
- Albany, NY (7 miles from Clifton Park, NY)
- 8 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 8 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Latham Branch
- Colonie, NY (9 miles from Clifton Park, NY)
- 11 days ago
- Colonie, NY (9 miles from Clifton Park, NY)
- 11 days ago
Location: Village of Colonie Relationship Banker - Latham Branch page is loaded Relationship Banker - Latham Branch Apply locations Latham - Century Hill Cohoes Colonie, NY Headquarters Branch...
Relationship Banker - Park South
- Albany, NY (7 miles from Clifton Park, NY)
- 12 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 12 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Clifton Park - Park Ave.
- Clifton Park, NY
- 12 days ago
- Clifton Park, NY
- 12 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Wilton Branch
- Saratoga Springs, NY (14 miles from Clifton Park, NY)
- 12 days ago
- Saratoga Springs, NY (14 miles from Clifton Park, NY)
- 12 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Clifton Park - Route 9
- Clifton Park, NY
- 12 days ago
- Clifton Park, NY
- 12 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Arbor Hill Branch
- Albany, NY (7 miles from Clifton Park, NY)
- 12 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 12 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
- Ballston Spa, NY (11 miles from Clifton Park, NY)
- 25 days ago
- Ballston Spa, NY (11 miles from Clifton Park, NY)
- 25 days ago
Invest in your future at BSNB! We are seeking a Relationship Banker to provide excellent service to customers and identify products and solutions to meet their financial needs. Join a nationally...
- Latham, NY (6 miles from Clifton Park, NY)
- 45+ days ago
- Latham, NY (6 miles from Clifton Park, NY)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Clifton Park, NY
Moving to Clifton Park, NY? Find some basic demographic data about Clifton Park, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Clifton Park, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Clifton Park, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- BSA
- Lending
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Business Development
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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