Customer Service Manager Jobs in Brooklyn, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- New York, NY (3 miles from Brooklyn, NY)
- 12 hours ago
- New York, NY (3 miles from Brooklyn, NY)
- 12 hours ago
Oversee cross-selling of non-credit products. Report on monthly progress to the Head of Business Development.Minimum Salary: 131,373Maximum Salary: 131,373Salary Unit: Yearly...
Relationship Banker - Central Ave - Valley Stream, NY
- Valley Stream, NY (15 miles from Brooklyn, NY)
- 16 hours ago
- Valley Stream, NY (15 miles from Brooklyn, NY)
- 16 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Great Neck Financial Center
- Great Neck, NY (15 miles from Brooklyn, NY)
- 20 hours ago
- Great Neck, NY (15 miles from Brooklyn, NY)
- 20 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Consumer and Business Banking, Senior Relationship Banker, Rahway Ave, Woodbridge, NJ
- Woodbridge, NJ (18 miles from Brooklyn, NY)
- 23 hours ago
- Woodbridge, NJ (18 miles from Brooklyn, NY)
- 23 hours ago
Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....
/19303/64fedd75-2d06-44b9-b129-ef7118843cc5.png&z=8&s=BNK&ih_t=5%2F2%2F2025+11%3A45%3A45+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-review&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Relationship Banker, Manhattan, NY
- New York, NY (3 miles from Brooklyn, NY)
- 23 hours ago
- New York, NY (3 miles from Brooklyn, NY)
- 23 hours ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Banking Center Seniorr Relationship Banker
- New York, NY (3 miles from Brooklyn, NY)
- 1 day ago
- New York, NY (3 miles from Brooklyn, NY)
- 1 day ago
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
- New York, NY (3 miles from Brooklyn, NY)
- 1 day ago
- New York, NY (3 miles from Brooklyn, NY)
- 1 day ago
Client Service Manager I 3.5 3.5 out of 5 stars 28 Liberty St, New York, NY 10005 Pay Philosophy The typical starting salary range for this role is determined by a number of factors including...
Relationship Banker - Lincroft, NJ - Full Time
- Middletown, NJ (21 miles from Brooklyn, NY)
- 2 days ago
- Middletown, NJ (21 miles from Brooklyn, NY)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Banking Center Relationship Banker 2
- Floral Park, NY (14 miles from Brooklyn, NY)
- 2 days ago
- Floral Park, NY (14 miles from Brooklyn, NY)
- 2 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
- Flushing, NY (9 miles from Brooklyn, NY)
- 3 days ago
- Flushing, NY (9 miles from Brooklyn, NY)
- 3 days ago
Required to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans....
Relationship Banker - Elmhurst Financial Center
- Elmhurst, NY (6 miles from Brooklyn, NY)
- 3 days ago
- Elmhurst, NY (6 miles from Brooklyn, NY)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Bay Terrace Financial Center
- Bayside, NY (13 miles from Brooklyn, NY)
- 3 days ago
- Bayside, NY (13 miles from Brooklyn, NY)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - South Nassau NY Area Bilingual Spanish required
- Hewlett, NY (15 miles from Brooklyn, NY)
- 3 days ago
- Hewlett, NY (15 miles from Brooklyn, NY)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Flushing, NY (9 miles from Brooklyn, NY)
- 4 days ago
- Flushing, NY (9 miles from Brooklyn, NY)
- 4 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Broadway and Cedar St. - New York, NY
- New York, NY (3 miles from Brooklyn, NY)
- 6 days ago
- New York, NY (3 miles from Brooklyn, NY)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Brooklyn, NY
Moving to Brooklyn, NY? Find some basic demographic data about Brooklyn, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Brooklyn, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Brooklyn, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »