Customer Service Manager Jobs in Brewster, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Stony Hill Danbury - Danbury, CT
- Danbury, CT (7 miles from Brewster, NY)
- 7 hours ago
- Danbury, CT (7 miles from Brewster, NY)
- 7 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Vails Gate Financial Center
- Vails Gate, NY (24 miles from Brewster, NY)
- 4 days ago
- Vails Gate, NY (24 miles from Brewster, NY)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (West Point)
- West Point, NY (19 miles from Brewster, NY)
- 5 days ago
- West Point, NY (19 miles from Brewster, NY)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Banking Center Relationship Banker 2
- Seymour, CT (23 miles from Brewster, NY)
- 5 days ago
- Seymour, CT (23 miles from Brewster, NY)
- 5 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker - Ocean Monmouth Market
- Marlboro, NY (24 miles from Brewster, NY)
- 9 days ago
- Marlboro, NY (24 miles from Brewster, NY)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Southbury, CT (19 miles from Brewster, NY)
- 10 days ago
- Southbury, CT (19 miles from Brewster, NY)
- 10 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Relationship Banker - Danbury, CT area
- New Milford, CT (14 miles from Brewster, NY)
- 17 days ago
- New Milford, CT (14 miles from Brewster, NY)
- 17 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Shelton, CT
- Shelton, CT (24 miles from Brewster, NY)
- 19 days ago
- Shelton, CT (24 miles from Brewster, NY)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Fishkill, NY (17 miles from Brewster, NY)
- 19 days ago
- Fishkill, NY (17 miles from Brewster, NY)
- 19 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
- Fishkill, NY (17 miles from Brewster, NY)
- 24 days ago
- Fishkill, NY (17 miles from Brewster, NY)
- 24 days ago
Provides services to customers, including but not limited to all types of deposit account opening, consumer lending transactions and referring customers to the appropriate business partners when necessary...
Relationship Banker - Briarcliff
- Briarcliff Manor, NY (22 miles from Brewster, NY)
- 25 days ago
- Briarcliff Manor, NY (22 miles from Brewster, NY)
- 25 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Stamford Greenwich market area
- Norwalk, CT (21 miles from Brewster, NY)
- 25 days ago
- Norwalk, CT (21 miles from Brewster, NY)
- 25 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Bilingual Senior Relationship Banker (English & Spanish)
- Mount Kisco, NY (16 miles from Brewster, NY)
- 26 days ago
- Mount Kisco, NY (16 miles from Brewster, NY)
- 26 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
- Newtown, CT (14 miles from Brewster, NY)
- 30+ days ago
- Newtown, CT (14 miles from Brewster, NY)
- 30+ days ago
Assist in account opening when needed and accept business loan applications within the scope of the Small Business Lending program....
- Southbury, CT (19 miles from Brewster, NY)
- 30+ days ago
- Southbury, CT (19 miles from Brewster, NY)
- 30+ days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Demographic Data for Brewster, NY
Moving to Brewster, NY? Find some basic demographic data about Brewster, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Brewster, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Brewster, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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