Customer Service Manager Jobs in Bay Shore, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager, Wireless
- Melville, NY (11 miles from Bay Shore, NY)
- 10 hours ago
- Melville, NY (11 miles from Bay Shore, NY)
- 10 hours ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Relationship Banker - Commack Vets Hwy - Commack, NY
- Commack, NY (10 miles from Bay Shore, NY)
- 1 day ago
- Commack, NY (10 miles from Bay Shore, NY)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Huntington Square - East Northport, NY
- East Northport, NY (12 miles from Bay Shore, NY)
- 8 days ago
- East Northport, NY (12 miles from Bay Shore, NY)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - South Huntington Financial Center Bilingual Spanish required
- Huntington Station, NY (11 miles from Bay Shore, NY)
- 9 days ago
- Huntington Station, NY (11 miles from Bay Shore, NY)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Levittown Financial Center
- Levittown, NY (16 miles from Bay Shore, NY)
- 9 days ago
- Levittown, NY (16 miles from Bay Shore, NY)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Hauppauge Financial Center Bilingual Spanish required
- Hauppauge, NY (7 miles from Bay Shore, NY)
- 9 days ago
- Hauppauge, NY (7 miles from Bay Shore, NY)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Banking Center Relationship Banker 2
- Kings Park, NY (13 miles from Bay Shore, NY)
- 11 days ago
- Kings Park, NY (13 miles from Bay Shore, NY)
- 11 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
- Greenvale, NY (23 miles from Bay Shore, NY)
- 12 days ago
- Greenvale, NY (23 miles from Bay Shore, NY)
- 12 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker, Bay Ridge, Brooklyn, NY
- Ridge, NY (21 miles from Bay Shore, NY)
- 13 days ago
- Ridge, NY (21 miles from Bay Shore, NY)
- 13 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
03S003 - Banking Center Relationship Banker 2
- Lynbrook, NY (24 miles from Bay Shore, NY)
- 15 days ago
- Lynbrook, NY (24 miles from Bay Shore, NY)
- 15 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker - Oyster Bay Financial Center Bilingual Spanish required
- Oyster Bay, NY (20 miles from Bay Shore, NY)
- 16 days ago
- Oyster Bay, NY (20 miles from Bay Shore, NY)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Glen Cove Financial Center Bilingual Spanish required
- Glen Cove, NY (24 miles from Bay Shore, NY)
- 16 days ago
- Glen Cove, NY (24 miles from Bay Shore, NY)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Patchogue NY Area Bilingual Spanish required
- Patchogue, NY (16 miles from Bay Shore, NY)
- 16 days ago
- Patchogue, NY (16 miles from Bay Shore, NY)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Holbrook NY Area
- Holbrook, NY (10 miles from Bay Shore, NY)
- 17 days ago
- Holbrook, NY (10 miles from Bay Shore, NY)
- 17 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Garden City, NY (22 miles from Bay Shore, NY)
- 19 days ago
- Garden City, NY (22 miles from Bay Shore, NY)
- 19 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Demographic Data for Bay Shore, NY
Moving to Bay Shore, NY? Find some basic demographic data about Bay Shore, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Bay Shore, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Bay Shore, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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