Customer Service Manager Jobs in Baldwinsville, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Syracuse, NY (13 miles from Baldwinsville, NY)
- 3 days ago
- Syracuse, NY (13 miles from Baldwinsville, NY)
- 3 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Client Service Manager, Commercial Lines
- Syracuse, NY (13 miles from Baldwinsville, NY)
- 4 days ago
- Syracuse, NY (13 miles from Baldwinsville, NY)
- 4 days ago
Client Service Manager – Commercial Insurance Location: Greater Syracuse, In-office We are seeking an engaging leader with a strong background in commercial lines to shape service...
Commercial Lines Client Service Manager
- Syracuse, NY (13 miles from Baldwinsville, NY)
- 17 days ago
- Syracuse, NY (13 miles from Baldwinsville, NY)
- 17 days ago
Join Our Team as the leader of our Client Service team Are you passionate about leading high-performing teams, creating outstanding client experiences, and driving operational excellence in...
Commercial Lines Client Service Manager
- Marcellus, NY (13 miles from Baldwinsville, NY)
- 17 days ago
- Marcellus, NY (13 miles from Baldwinsville, NY)
- 17 days ago
Join Our Team as the leader of our Client Service team Are you passionate about leading high-performing teams, creating outstanding client experiences, and driving operational excellence in...
Relationship Banker - Midler Ave
- Cicero, NY (14 miles from Baldwinsville, NY)
- 22 days ago
- Cicero, NY (14 miles from Baldwinsville, NY)
- 22 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Midler Ave
- Syracuse, NY (13 miles from Baldwinsville, NY)
- 24 days ago
- Syracuse, NY (13 miles from Baldwinsville, NY)
- 24 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Cicero Branch
- Syracuse, NY (13 miles from Baldwinsville, NY)
- 26 days ago
- Syracuse, NY (13 miles from Baldwinsville, NY)
- 26 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Cicero Branch
- Cicero, NY (14 miles from Baldwinsville, NY)
- 27 days ago
- Cicero, NY (14 miles from Baldwinsville, NY)
- 27 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Cicero and Syracuse, NY
- Cicero, NY (14 miles from Baldwinsville, NY)
- 30+ days ago
- Cicero, NY (14 miles from Baldwinsville, NY)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Syracuse, NY (13 miles from Baldwinsville, NY)
- 60+ days ago
- Syracuse, NY (13 miles from Baldwinsville, NY)
- 60+ days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Demographic Data for Baldwinsville, NY
Moving to Baldwinsville, NY? Find some basic demographic data about Baldwinsville, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Baldwinsville, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Baldwinsville, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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