Customer Service Manager Jobs in Auburn, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Provided Experience: Information Not Provided Hours: Duration: Full Time, Regular Shift: Description: Provides exceptional customer service to new and established financial institution clients, including cross-selling...
Client Service Manager – Commercial Insurance Location: Greater Syracuse, In-office We are seeking an engaging leader with a strong background in commercial lines to shape service...
Client Service Manager, Commercial Lines
- Camillus, NY (16 miles from Auburn, NY)
- 7 days ago
- Camillus, NY (16 miles from Auburn, NY)
- 7 days ago
Client Service Manager – Commercial Insurance Location: Greater Syracuse, In-office We are seeking an engaging leader with a strong background in commercial lines to shape service...
Relationship Banker - Midler Ave Branch
- Syracuse, NY (23 miles from Auburn, NY)
- 8 days ago
- Syracuse, NY (23 miles from Auburn, NY)
- 8 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Client Service Manager, Commercial Lines
- Syracuse, NY (23 miles from Auburn, NY)
- 8 days ago
- Syracuse, NY (23 miles from Auburn, NY)
- 8 days ago
Client Service Manager – Commercial Insurance Location: Greater Syracuse, In-office We are seeking an engaging leader with a strong background in commercial lines to shape service...
Client Service Manager, Commercial Lines
- Marcellus, NY (12 miles from Auburn, NY)
- 9 days ago
- Marcellus, NY (12 miles from Auburn, NY)
- 9 days ago
Client Service Manager – Commercial Insurance Location: Greater Syracuse, In-office We are seeking an engaging leader with a strong background in commercial lines to shape service...
Relationship Banker - Cicero and Syracuse, NY
- Syracuse, NY (23 miles from Auburn, NY)
- 14 days ago
- Syracuse, NY (23 miles from Auburn, NY)
- 14 days ago
banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering...
- Syracuse, NY (23 miles from Auburn, NY)
- 15 days ago
- Syracuse, NY (23 miles from Auburn, NY)
- 15 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Commercial Lines Client Service Manager
- Syracuse, NY (23 miles from Auburn, NY)
- 22 days ago
- Syracuse, NY (23 miles from Auburn, NY)
- 22 days ago
Join Our Team as the leader of our Client Service team Are you passionate about leading high-performing teams, creating outstanding client experiences, and driving operational excellence in...
Commercial Lines Client Service Manager
- Marcellus, NY (12 miles from Auburn, NY)
- 22 days ago
- Marcellus, NY (12 miles from Auburn, NY)
- 22 days ago
Join Our Team as the leader of our Client Service team Are you passionate about leading high-performing teams, creating outstanding client experiences, and driving operational excellence in...
- Syracuse, NY (23 miles from Auburn, NY)
- 23 days ago
- Syracuse, NY (23 miles from Auburn, NY)
- 23 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Liverpool, NY
- Liverpool, NY (23 miles from Auburn, NY)
- 30+ days ago
- Liverpool, NY (23 miles from Auburn, NY)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Camillus, NY (16 miles from Auburn, NY)
- 60+ days ago
- Camillus, NY (16 miles from Auburn, NY)
- 60+ days ago
Performs various administrative duties as assigned including maintaining records, preparing a variety of forms & reports and daily vault balancing....
Demographic Data for Auburn, NY
Moving to Auburn, NY? Find some basic demographic data about Auburn, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Auburn, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Auburn, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Risk Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Regulations
- Microsoft PowerPoint
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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