Customer Service Manager Jobs in Altamont, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Hoosick Street
- Troy, NY (22 miles from Altamont, NY)
- 9 hours ago
- Troy, NY (22 miles from Altamont, NY)
- 9 hours ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Relationship Banker - Wolf Road Branch
- Colonie, NY (11 miles from Altamont, NY)
- 2 days ago
- Colonie, NY (11 miles from Altamont, NY)
- 2 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
- Latham, NY (13 miles from Altamont, NY)
- 3 days ago
- Latham, NY (13 miles from Altamont, NY)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker II (Dawson Rd. Branch)
- Albany, NY (11 miles from Altamont, NY)
- 4 days ago
- Albany, NY (11 miles from Altamont, NY)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Relationship Banker - Greenbush Commons
- Rensselaer, NY (17 miles from Altamont, NY)
- 5 days ago
- Rensselaer, NY (17 miles from Altamont, NY)
- 5 days ago
TITLE: Senior Relationship Banker LOCATION: Greenbush Commons/Albany REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 35 ($21.00 - $32.60 per hour) AVAILABILITY:...
Relationship Banker - Clifton Park, NY Relationship Banker - Clifton Park, NY
- Clifton Park, NY (16 miles from Altamont, NY)
- 6 days ago
- Clifton Park, NY (16 miles from Altamont, NY)
- 6 days ago
**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Clifton Park, NY
- Clifton Park, NY (16 miles from Altamont, NY)
- 9 days ago
- Clifton Park, NY (16 miles from Altamont, NY)
- 9 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Latham, NY (13 miles from Altamont, NY)
- 9 days ago
- Latham, NY (13 miles from Altamont, NY)
- 9 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Hoosick Branch
- Troy, NY (22 miles from Altamont, NY)
- 10 days ago
- Troy, NY (22 miles from Altamont, NY)
- 10 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
- Wynantskill, NY (20 miles from Altamont, NY)
- 14 days ago
- Wynantskill, NY (20 miles from Altamont, NY)
- 14 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker I (Dawson Rd. Branch)
- Albany, NY (11 miles from Altamont, NY)
- 14 days ago
- Albany, NY (11 miles from Altamont, NY)
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Brunswick Branch
- Troy, NY (22 miles from Altamont, NY)
- 14 days ago
- Troy, NY (22 miles from Altamont, NY)
- 14 days ago
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a...
Demographic Data for Altamont, NY
Moving to Altamont, NY? Find some basic demographic data about Altamont, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Altamont, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Altamont, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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