Customer Service Manager Jobs in Willingboro, NJ

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 61 Jobs

Relationship Banker - Lawncrest Financial Center

Philadelphia, PA (15 miles from Willingboro, NJ)
1 day ago

Philadelphia, PA (15 miles from Willingboro, NJ)
1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - 10th and Chestnut Financial Center - Mandarin Required

Philadelphia, PA (15 miles from Willingboro, NJ)
1 day ago

Philadelphia, PA (15 miles from Willingboro, NJ)
1 day ago

Consumer & Business Banking, Senior Relationship Banker, Conshohocken, PA

Conshohocken, PA (22 miles from Willingboro, NJ)
1 day ago

Conshohocken, PA (22 miles from Willingboro, NJ)
1 day ago

Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....

Relationship Banker - Willingboro Financial Center

Willingboro, NJ
2 days ago

Willingboro, NJ
2 days ago

Client Service Manager, Geismar Service Center

Horsham, PA (17 miles from Willingboro, NJ)
6 days ago

Horsham, PA (17 miles from Willingboro, NJ)
6 days ago

A Snapshot of Your Day** Serve as clients direct point of contact while repairs are ongoing at the service center. Work alongside a team of mechanics, machinists, weld technicians, inspectors,...

Relationship Banker - 19th and Market Financial Center Relationship Banker - 19th and Market Financial Center

Philadelphia, PA (15 miles from Willingboro, NJ)
6 days ago

Philadelphia, PA (15 miles from Willingboro, NJ)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Assoc Relationship Banker - Penrose Branch - Philadelphia, PA Assoc Relationship Banker - Penrose Branch - Philadelphia, PA

Philadelphia, PA (15 miles from Willingboro, NJ)
6 days ago

Philadelphia, PA (15 miles from Willingboro, NJ)
6 days ago

Act ** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Conshohocken Financial Center Relationship Banker - Conshohocken Financial Center

Conshohocken, PA (22 miles from Willingboro, NJ)
6 days ago

Conshohocken, PA (22 miles from Willingboro, NJ)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Relationship Banker - Morrisville, PA Relationship Banker - Morrisville, PA

Morrisville, PA (12 miles from Willingboro, NJ)
6 days ago

Morrisville, PA (12 miles from Willingboro, NJ)
6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Philadelphia Market Relationship Banker - Philadelphia Market

Philadelphia, PA (15 miles from Willingboro, NJ)
6 days ago

Philadelphia, PA (15 miles from Willingboro, NJ)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Relationship Banker - Willingboro Financial Center Relationship Banker - Willingboro Financial Center

Willingboro, NJ
6 days ago

Willingboro, NJ
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Associate Relationship Banker - Norristown Branch - Norristown, PA Associate Relationship Banker - Norristown Branch - Norristown, PA

Norristown, PA (24 miles from Willingboro, NJ)
6 days ago

Norristown, PA (24 miles from Willingboro, NJ)
6 days ago

Act ** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - PA North Market Relationship Banker - PA North Market

Lahaska, PA (23 miles from Willingboro, NJ)
6 days ago

Lahaska, PA (23 miles from Willingboro, NJ)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Relationship Banker - Camden, NJ Financial Centers - Full Time Relationship Banker - Camden, NJ Financial Centers - Full Time

Woodbury, NJ (19 miles from Willingboro, NJ)
6 days ago

Woodbury, NJ (19 miles from Willingboro, NJ)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Relationship Banker - PA Central Market

Jenkintown, PA (12 miles from Willingboro, NJ)
6 days ago

Jenkintown, PA (12 miles from Willingboro, NJ)
6 days ago

View all 61 jobs

Demographic Data for Willingboro, NJ

Moving to Willingboro, NJ? Find some basic demographic data about Willingboro, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in Willingboro, NJ

Local

National

Total Population

31,846

Number of Businesses

301

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Manager Jobs in Willingboro, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Willingboro, NJ offer the following education background

Bachelor's Degree

35.4%

High School or GED

23.4%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Willingboro, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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