Customer Service Manager Jobs in Wayne, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker- Pompton Plains, NJ - NJ Bergen East Market
- Pompton Plains, NJ (3 miles from Wayne, NJ)
- 19 hours ago
- Pompton Plains, NJ (3 miles from Wayne, NJ)
- 19 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Brooklyn Queens West NY Area
- Corona, NY (24 miles from Wayne, NJ)
- 22 hours ago
- Corona, NY (24 miles from Wayne, NJ)
- 22 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Florham Park, NJ (14 miles from Wayne, NJ)
- 1 day ago
- Florham Park, NJ (14 miles from Wayne, NJ)
- 1 day ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
- New York, NY (18 miles from Wayne, NJ)
- 3 days ago
- New York, NY (18 miles from Wayne, NJ)
- 3 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Relationship Banker I (New Providence Branch - Clarksville, TN)
- New Providence, NJ (19 miles from Wayne, NJ)
- 3 days ago
- New Providence, NJ (19 miles from Wayne, NJ)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Ardsley, NY
- Ardsley, NY (21 miles from Wayne, NJ)
- 3 days ago
- Ardsley, NY (21 miles from Wayne, NJ)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Upper East Side, NY
- New York, NY (18 miles from Wayne, NJ)
- 3 days ago
- New York, NY (18 miles from Wayne, NJ)
- 3 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Vernon Hills - Scarsdale, NY
- Scarsdale, NY (22 miles from Wayne, NJ)
- 4 days ago
- Scarsdale, NY (22 miles from Wayne, NJ)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- New York, NY (18 miles from Wayne, NJ)
- 5 days ago
- New York, NY (18 miles from Wayne, NJ)
- 5 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Bloomfield, PA
- Bloomfield, NJ (10 miles from Wayne, NJ)
- 5 days ago
- Bloomfield, NJ (10 miles from Wayne, NJ)
- 5 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Relationship Banker - Scarsdale Central Park - Scarsdale, NY
- Scarsdale, NY (22 miles from Wayne, NJ)
- 5 days ago
- Scarsdale, NY (22 miles from Wayne, NJ)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Heathcote - Scarsdale, NY
- Scarsdale, NY (22 miles from Wayne, NJ)
- 5 days ago
- Scarsdale, NY (22 miles from Wayne, NJ)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Thruway - Tarrytown, NY
- Tarrytown, NY (22 miles from Wayne, NJ)
- 5 days ago
- Tarrytown, NY (22 miles from Wayne, NJ)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Bayonne, NJ
- Bayonne, NJ (20 miles from Wayne, NJ)
- 5 days ago
- Bayonne, NJ (20 miles from Wayne, NJ)
- 5 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Audubon - New York, NY
- New York, NY (18 miles from Wayne, NJ)
- 6 days ago
- New York, NY (18 miles from Wayne, NJ)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Wayne, NJ
Moving to Wayne, NJ? Find some basic demographic data about Wayne, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Wayne, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Wayne, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »