Customer Service Manager Jobs in Thorofare, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Wilmington Market
- Broomall, PA (12 miles from Thorofare, NJ)
- 6 hours ago
- Broomall, PA (12 miles from Thorofare, NJ)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Kennett Pike Financial Center
- Greenville, DE (22 miles from Thorofare, NJ)
- 1 day ago
- Greenville, DE (22 miles from Thorofare, NJ)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Kensington Financial Center
- Philadelphia, PA (7 miles from Thorofare, NJ)
- 1 day ago
- Philadelphia, PA (7 miles from Thorofare, NJ)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Mount Holly, NJ
- Mount Holly, NJ (24 miles from Thorofare, NJ)
- 1 day ago
- Mount Holly, NJ (24 miles from Thorofare, NJ)
- 1 day ago
Relationship Banker, Mount Holly, NJMount Holly, United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...
- Conshohocken, PA (17 miles from Thorofare, NJ)
- 3 days ago
- Conshohocken, PA (17 miles from Thorofare, NJ)
- 3 days ago
The Enterprise Client Service Manager (CSM) is responsible for the tangible day-to-day client support for all services and products delivered to clients in order to align with the strategic vision...
- Wilmington, DE (19 miles from Thorofare, NJ)
- 12 days ago
- Wilmington, DE (19 miles from Thorofare, NJ)
- 12 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker - Upper Darby, PA - (Spanish Required)
- Upper Darby, PA (9 miles from Thorofare, NJ)
- 13 days ago
- Upper Darby, PA (9 miles from Thorofare, NJ)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - East PA Market Hire - Bensalem, PA
- Media, PA (13 miles from Thorofare, NJ)
- 22 days ago
- Media, PA (13 miles from Thorofare, NJ)
- 22 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Consumer And Business Banking, Senior Relationship Banker, Media, PA
- Media, PA (13 miles from Thorofare, NJ)
- 22 days ago
- Media, PA (13 miles from Thorofare, NJ)
- 22 days ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending. Motivated to help people achieve financial goals....
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Norristown Branch
- East Norriton, PA (21 miles from Thorofare, NJ)
- 24 days ago
- East Norriton, PA (21 miles from Thorofare, NJ)
- 24 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship/Sr. Relationship Banker - West Deptford Branch
- West Deptford, NJ (1 mile from Thorofare, NJ)
- 25 days ago
- West Deptford, NJ (1 mile from Thorofare, NJ)
- 25 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship/Sr. Relationship Banker - West Deptford Branch
- Thorofare, NJ
- 27 days ago
- Thorofare, NJ
- 27 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - PA North Market
- Feasterville Trevose, PA (24 miles from Thorofare, NJ)
- 30+ days ago
- Feasterville Trevose, PA (24 miles from Thorofare, NJ)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
MEP/PEP Client Service Manager
- Dresher, PA (20 miles from Thorofare, NJ)
- 45+ days ago
- Dresher, PA (20 miles from Thorofare, NJ)
- 45+ days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Demographic Data for Thorofare, NJ
Moving to Thorofare, NJ? Find some basic demographic data about Thorofare, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Thorofare, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Thorofare, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »