Customer Service Manager Jobs in Ringwood, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Bergen-North Market
- Butler, NJ (10 miles from Ringwood, NJ)
- 2 days ago
- Butler, NJ (10 miles from Ringwood, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Warwick, NY (10 miles from Ringwood, NJ)
- 3 days ago
- Warwick, NY (10 miles from Ringwood, NJ)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Parsippany, NJ (18 miles from Ringwood, NJ)
- 5 days ago
- Parsippany, NJ (18 miles from Ringwood, NJ)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Wyckoff, NJ (9 miles from Ringwood, NJ)
- 7 days ago
- Wyckoff, NJ (9 miles from Ringwood, NJ)
- 7 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker I 30 hour (University Monroe Branch)
- Monroe, NY (14 miles from Ringwood, NJ)
- 11 days ago
- Monroe, NY (14 miles from Ringwood, NJ)
- 11 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Personal Lines Client Service Manager
- Whippany, NJ (21 miles from Ringwood, NJ)
- 11 days ago
- Whippany, NJ (21 miles from Ringwood, NJ)
- 11 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote WorkRelationship Banker - Monsey, NY
- Monsey, NY (10 miles from Ringwood, NJ)
- 12 days ago
- Monsey, NY (10 miles from Ringwood, NJ)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Cross County, Yonkers, NY
- Yonkers, NY (23 miles from Ringwood, NJ)
- 12 days ago
- Yonkers, NY (23 miles from Ringwood, NJ)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Tarrytown, NY (22 miles from Ringwood, NJ)
- 18 days ago
- Tarrytown, NY (22 miles from Ringwood, NJ)
- 18 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
- Stony Point, NY (15 miles from Ringwood, NJ)
- 18 days ago
- Stony Point, NY (15 miles from Ringwood, NJ)
- 18 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Banking Center Relationship Banker 1
- Nanuet, NY (14 miles from Ringwood, NJ)
- 19 days ago
- Nanuet, NY (14 miles from Ringwood, NJ)
- 19 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
- Parsippany, NJ (18 miles from Ringwood, NJ)
- 23 days ago
- Parsippany, NJ (18 miles from Ringwood, NJ)
- 23 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Briarcliff
- Briarcliff Manor, NY (22 miles from Ringwood, NJ)
- 24 days ago
- Briarcliff Manor, NY (22 miles from Ringwood, NJ)
- 24 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II - Somerset, NJ, Middlesex Somerset Market
- Franklin, NJ (16 miles from Ringwood, NJ)
- 28 days ago
- Franklin, NJ (16 miles from Ringwood, NJ)
- 28 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager - (Monday - Friday 8:00 AM 5:00 PM)
- Wayne, NJ (11 miles from Ringwood, NJ)
- 30+ days ago
- Wayne, NJ (11 miles from Ringwood, NJ)
- 30+ days ago
Job Type Full-time Description Quick Box Fulfillment is looking for a seasoned Client Services Manager to manage an existing book of clients. The Client Services team is responsible for all...
Demographic Data for Ringwood, NJ
Moving to Ringwood, NJ? Find some basic demographic data about Ringwood, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Ringwood, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Ringwood, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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