Customer Service Manager Jobs in Red Bank, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Old Bridge, NJ (13 miles from Red Bank, NJ)
- 11 hours ago
- Old Bridge, NJ (13 miles from Red Bank, NJ)
- 11 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Consumer & Business Banking, Senior Relationship Banker , Monroe Township , NJ
- Monroe Township, NJ (18 miles from Red Bank, NJ)
- 1 day ago
- Monroe Township, NJ (18 miles from Red Bank, NJ)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Relationship Banker, Prospect Park West, NY
- Brooklyn, NY (23 miles from Red Bank, NJ)
- 1 day ago
- Brooklyn, NY (23 miles from Red Bank, NJ)
- 1 day ago
Relationship Banker, Prospect Park West, NYBrooklyn, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United...
Relationship Banker, Covered Bridge, Manalapan, NJ
- Manalapan, NJ (16 miles from Red Bank, NJ)
- 1 day ago
- Manalapan, NJ (16 miles from Red Bank, NJ)
- 1 day ago
Relationship Banker, Covered Bridge, Manalapan, NJManalapan, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing...
Relationship Banker ,Staten Island , NY
- Staten Island, NY (18 miles from Red Bank, NJ)
- 1 day ago
- Staten Island, NY (18 miles from Red Bank, NJ)
- 1 day ago
Relationship Banker,Staten Island, NYStaten Island, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
Relationship Banker, Madison, Lakewood, NJ
- Lakewood, NJ (20 miles from Red Bank, NJ)
- 1 day ago
- Lakewood, NJ (20 miles from Red Bank, NJ)
- 1 day ago
Relationship Banker, Madison, Lakewood, NJLakewood, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
Consumer & Business Banking, Senior Relationship Banker, Newkirk Plaza, Brooklyn, NY
- Brooklyn, NY (23 miles from Red Bank, NJ)
- 1 day ago
- Brooklyn, NY (23 miles from Red Bank, NJ)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Consumer & Business Banking, Senior Relationship Banker, Bay Ridge, Brooklyn, NY
- Brooklyn, NY (23 miles from Red Bank, NJ)
- 1 day ago
- Brooklyn, NY (23 miles from Red Bank, NJ)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Senior Relationship Banker, Scotch Plains, NJ
- Scotch Plains, NJ (24 miles from Red Bank, NJ)
- 1 day ago
- Scotch Plains, NJ (24 miles from Red Bank, NJ)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Relationship Banker - Freehold Boro
- Freehold, NJ (14 miles from Red Bank, NJ)
- 3 days ago
- Freehold, NJ (14 miles from Red Bank, NJ)
- 3 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - New Build - Boerum Hill - Brooklyn, NY
- Brooklyn, NY (23 miles from Red Bank, NJ)
- 5 days ago
- Brooklyn, NY (23 miles from Red Bank, NJ)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Bay Ridge, Brooklyn, NY
- Brooklyn, NY (23 miles from Red Bank, NJ)
- 8 days ago
- Brooklyn, NY (23 miles from Red Bank, NJ)
- 8 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Banking Center Relationship Banker 2
- Brooklyn, NY (23 miles from Red Bank, NJ)
- 8 days ago
- Brooklyn, NY (23 miles from Red Bank, NJ)
- 8 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker, Liberty Square, Elizabeth, NJ
- Elizabeth, NJ (22 miles from Red Bank, NJ)
- 9 days ago
- Elizabeth, NJ (22 miles from Red Bank, NJ)
- 9 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Ocean Monmouth Market
- Freehold, NJ (14 miles from Red Bank, NJ)
- 12 days ago
- Freehold, NJ (14 miles from Red Bank, NJ)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Red Bank, NJ
Moving to Red Bank, NJ? Find some basic demographic data about Red Bank, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Red Bank, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Red Bank, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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