Customer Service Manager Jobs in Princeton, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Freehold Boro
- Freehold, NJ (21 miles from Princeton, NJ)
- 23 hours ago
- Freehold, NJ (21 miles from Princeton, NJ)
- 23 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Somerset, NJ - NJ Middlesex Somerset Market
- Somerset, NJ (11 miles from Princeton, NJ)
- 2 days ago
- Somerset, NJ (11 miles from Princeton, NJ)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Trenton, NJ (11 miles from Princeton, NJ)
- 3 days ago
- Trenton, NJ (11 miles from Princeton, NJ)
- 3 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Relationship Banker - Trenton Princeton Market
- Robbinsville, NJ (12 miles from Princeton, NJ)
- 8 days ago
- Robbinsville, NJ (12 miles from Princeton, NJ)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ocean Monmouth Market
- Freehold, NJ (21 miles from Princeton, NJ)
- 10 days ago
- Freehold, NJ (21 miles from Princeton, NJ)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Florence, NJ (19 miles from Princeton, NJ)
- 12 days ago
- Florence, NJ (19 miles from Princeton, NJ)
- 12 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Langhorne, PA (New Build)
- Langhorne, PA (18 miles from Princeton, NJ)
- 13 days ago
- Langhorne, PA (18 miles from Princeton, NJ)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Yardley, PA
- Yardley, PA (14 miles from Princeton, NJ)
- 13 days ago
- Yardley, PA (14 miles from Princeton, NJ)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Fairless Hills, PA (16 miles from Princeton, NJ)
- 14 days ago
- Fairless Hills, PA (16 miles from Princeton, NJ)
- 14 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
- Roebling, NJ (19 miles from Princeton, NJ)
- 14 days ago
- Roebling, NJ (19 miles from Princeton, NJ)
- 14 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Ewing Branch
- Trenton, NJ (11 miles from Princeton, NJ)
- 14 days ago
- Trenton, NJ (11 miles from Princeton, NJ)
- 14 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Brunswick Middlesex Market
- Woodbridge, NJ (22 miles from Princeton, NJ)
- 17 days ago
- Woodbridge, NJ (22 miles from Princeton, NJ)
- 17 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Associate Relationship Banker - Montgomery Rte. 206 Branch - NJ Princeton Market
- Princeton, NJ
- 17 days ago
- Princeton, NJ
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Colonia, NJ
- Colonia, NJ (23 miles from Princeton, NJ)
- 18 days ago
- Colonia, NJ (23 miles from Princeton, NJ)
- 18 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
- New Hope, PA (17 miles from Princeton, NJ)
- 19 days ago
- New Hope, PA (17 miles from Princeton, NJ)
- 19 days ago
Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending Open personal...
Demographic Data for Princeton, NJ
Moving to Princeton, NJ? Find some basic demographic data about Princeton, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Princeton, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Princeton, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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