Customer Service Manager Jobs in Neptune, NJ

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

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Relationship Banker - Atlantic Highlands

Atlantic Highlands, NJ (12 miles from Neptune, NJ)
1 day ago

Atlantic Highlands, NJ (12 miles from Neptune, NJ)
1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker - Brielle

Brielle, NJ (7 miles from Neptune, NJ)
11 days ago

Brielle, NJ (7 miles from Neptune, NJ)
11 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Trenton Princeton Market

Monroe Township, NJ (19 miles from Neptune, NJ)
28 days ago

Monroe Township, NJ (19 miles from Neptune, NJ)
28 days ago

Relationship Banker - Atlantic City SW NJ Market

Toms River, NJ (16 miles from Neptune, NJ)
28 days ago

Toms River, NJ (16 miles from Neptune, NJ)
28 days ago

Relationship Banker, West Long Branch, NJ

West Long Branch, NJ (5 miles from Neptune, NJ)
30+ days ago

West Long Branch, NJ (5 miles from Neptune, NJ)
30+ days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker - Ocean Financial Center

Ocean, NJ (2 miles from Neptune, NJ)
30+ days ago

Ocean, NJ (2 miles from Neptune, NJ)
30+ days ago

Relationship Banker - Shrewsbury Financial Center

Shrewsbury, NJ (7 miles from Neptune, NJ)
30+ days ago

Shrewsbury, NJ (7 miles from Neptune, NJ)
30+ days ago

Relationship Banker - Ocean Monmouth Market

Eatontown, NJ (5 miles from Neptune, NJ)
30+ days ago

Eatontown, NJ (5 miles from Neptune, NJ)
30+ days ago

Relationship Banker, Aberdeen, NJ

Aberdeen, NJ (16 miles from Neptune, NJ)
30+ days ago

Aberdeen, NJ (16 miles from Neptune, NJ)
30+ days ago

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Demographic Data for Neptune, NJ

Moving to Neptune, NJ? Find some basic demographic data about Neptune, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in Neptune, NJ

Local

National

Total Population

37,397

Number of Businesses

1,090

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Neptune, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Neptune, NJ offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.4%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Neptune, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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