Customer Service Manager Jobs in Mountain Lakes, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Bergen-North Market
- Butler, NJ (7 miles from Mountain Lakes, NJ)
- 2 days ago
- Butler, NJ (7 miles from Mountain Lakes, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Morristown, NJ (8 miles from Mountain Lakes, NJ)
- 5 days ago
- Morristown, NJ (8 miles from Mountain Lakes, NJ)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Liberty Square, Elizabeth, NJ
- Elizabeth, NJ (20 miles from Mountain Lakes, NJ)
- 6 days ago
- Elizabeth, NJ (20 miles from Mountain Lakes, NJ)
- 6 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
- Wyckoff, NJ (16 miles from Mountain Lakes, NJ)
- 7 days ago
- Wyckoff, NJ (16 miles from Mountain Lakes, NJ)
- 7 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker, Union Square, NJ
- Union, NJ (16 miles from Mountain Lakes, NJ)
- 9 days ago
- Union, NJ (16 miles from Mountain Lakes, NJ)
- 9 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Personal Lines Client Service Manager
- Whippany, NJ (4 miles from Mountain Lakes, NJ)
- 11 days ago
- Whippany, NJ (4 miles from Mountain Lakes, NJ)
- 11 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote WorkRelationship Banker - Monsey, NY
- Monsey, NY (24 miles from Mountain Lakes, NJ)
- 12 days ago
- Monsey, NY (24 miles from Mountain Lakes, NJ)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Brunswick Middlesex Market
- Woodbridge, NJ (24 miles from Mountain Lakes, NJ)
- 16 days ago
- Woodbridge, NJ (24 miles from Mountain Lakes, NJ)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Colonia, NJ
- Colonia, NJ (21 miles from Mountain Lakes, NJ)
- 17 days ago
- Colonia, NJ (21 miles from Mountain Lakes, NJ)
- 17 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Scotch Plains Branch - NJ Middlesex Somerset Market
- Scotch Plains, NJ (17 miles from Mountain Lakes, NJ)
- 18 days ago
- Scotch Plains, NJ (17 miles from Mountain Lakes, NJ)
- 18 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Hudson, NJ Area - Full Time
- Jersey City, NJ (22 miles from Mountain Lakes, NJ)
- 19 days ago
- Jersey City, NJ (22 miles from Mountain Lakes, NJ)
- 19 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Parsippany, NJ (3 miles from Mountain Lakes, NJ)
- 23 days ago
- Parsippany, NJ (3 miles from Mountain Lakes, NJ)
- 23 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Senior Consumer Relationship Banker (Edgewater Branch)
- Edgewater, NJ (24 miles from Mountain Lakes, NJ)
- 27 days ago
- Edgewater, NJ (24 miles from Mountain Lakes, NJ)
- 27 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker II - Somerset, NJ, Middlesex Somerset Market
- Franklin, NJ (16 miles from Mountain Lakes, NJ)
- 28 days ago
- Franklin, NJ (16 miles from Mountain Lakes, NJ)
- 28 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager - (Monday - Friday 8:00 AM 5:00 PM)
- Wayne, NJ (11 miles from Mountain Lakes, NJ)
- 30+ days ago
- Wayne, NJ (11 miles from Mountain Lakes, NJ)
- 30+ days ago
Job Type Full-time Description Quick Box Fulfillment is looking for a seasoned Client Services Manager to manage an existing book of clients. The Client Services team is responsible for all...
Demographic Data for Mountain Lakes, NJ
Moving to Mountain Lakes, NJ? Find some basic demographic data about Mountain Lakes, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Mountain Lakes, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Mountain Lakes, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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