Customer Service Manager Jobs in Montvale, NJ

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 64 Jobs

Senior Client Service Manager

  • New York, NY (21 miles from Montvale, NJ)
  • 90+ days ago
  • New York, NY (21 miles from Montvale, NJ)
  • 90+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker - Paramus, Ramsey, Ridgewood, Saddle River & Wycoff, NJ Financial Centers - Full Time

  • Ridgewood, NJ (6 miles from Montvale, NJ)
  • 1 day ago
  • Ridgewood, NJ (6 miles from Montvale, NJ)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Closter & Montvale, NJ Financial Centers - Full Time

  • Montvale, NJ
  • 1 day ago
  • Montvale, NJ
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Hoboken, NJ - NJ Waterfront Market

  • Hoboken, NJ (21 miles from Montvale, NJ)
  • 1 day ago
  • Hoboken, NJ (21 miles from Montvale, NJ)
  • 1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Flushing, NY (23 miles from Montvale, NJ)
  • 2 days ago
  • Flushing, NY (23 miles from Montvale, NJ)
  • 2 days ago

Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...

Relationship Banker - Main Street - Newark Financial Center

  • Newark, NJ (23 miles from Montvale, NJ)
  • 2 days ago
  • Newark, NJ (23 miles from Montvale, NJ)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker

  • Greenwich, CT (21 miles from Montvale, NJ)
  • 3 days ago
  • Greenwich, CT (21 miles from Montvale, NJ)
  • 3 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker- Wayne, NJ - NJ Bergen East

  • Wayne, NJ (12 miles from Montvale, NJ)
  • 3 days ago
  • Wayne, NJ (12 miles from Montvale, NJ)
  • 3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Scarsdale Financial Center Bilingual Spanish Required

  • Scarsdale, NY (12 miles from Montvale, NJ)
  • 3 days ago
  • Scarsdale, NY (12 miles from Montvale, NJ)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Bronx NY Area Bilingual Spanish required

  • Bronx, NY (17 miles from Montvale, NJ)
  • 3 days ago
  • Bronx, NY (17 miles from Montvale, NJ)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Central Manhattan NY Area Bilingual Spanish required

  • New York, NY (21 miles from Montvale, NJ)
  • 3 days ago
  • New York, NY (21 miles from Montvale, NJ)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Hudson Square - New York, NY

  • New York, NY (21 miles from Montvale, NJ)
  • 6 days ago
  • New York, NY (21 miles from Montvale, NJ)
  • 6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

ETF Client Service Manager

  • New York, NY (21 miles from Montvale, NJ)
  • 6 days ago
  • New York, NY (21 miles from Montvale, NJ)
  • 6 days ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...

Relationship Banker - East End - New York, NY

  • New York, NY (21 miles from Montvale, NJ)
  • 7 days ago
  • New York, NY (21 miles from Montvale, NJ)
  • 7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker II

  • Flushing, NY (23 miles from Montvale, NJ)
  • 7 days ago
  • Flushing, NY (23 miles from Montvale, NJ)
  • 7 days ago

ESSENTIAL FUNCTIONS New Accounts Perform all aspects of new account opening procedures for all bank products/services....

Demographic Data for Montvale, NJ

Moving to Montvale, NJ? Find some basic demographic data about Montvale, NJ below.

Local
National
8,436
512
Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Montvale, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Montvale, NJ offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Montvale, NJ
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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