Customer Service Manager Jobs in Madison, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Whippany, NJ (4 miles from Madison, NJ)
- 60+ days ago
- Whippany, NJ (4 miles from Madison, NJ)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker, Prospect Park West, NY
- Brooklyn, NY (22 miles from Madison, NJ)
- 1 hour ago
- Brooklyn, NY (22 miles from Madison, NJ)
- 1 hour ago
Relationship Banker, Prospect Park West, NYBrooklyn, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United...
Relationship Banker , East Orange , NJ
- East Orange, NJ (11 miles from Madison, NJ)
- 1 hour ago
- East Orange, NJ (11 miles from Madison, NJ)
- 1 hour ago
Relationship Banker, East Orange, NJEast Orange, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped...
Consumer & Business Banking, Senior Relationship Banker, Upper East Side, New York , NY
- New York, NY (22 miles from Madison, NJ)
- 1 hour ago
- New York, NY (22 miles from Madison, NJ)
- 1 hour ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Relationship Banker, Madison Ave, New York, NY
- New York, NY (22 miles from Madison, NJ)
- 1 hour ago
- New York, NY (22 miles from Madison, NJ)
- 1 hour ago
Relationship Banker, Madison Ave, New York, NYNew York, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
Consumer & Business Banking, Senior Relationship Banker, Newkirk Plaza, Brooklyn, NY
- Brooklyn, NY (22 miles from Madison, NJ)
- 1 hour ago
- Brooklyn, NY (22 miles from Madison, NJ)
- 1 hour ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Relationship Banker, Columbia University-Broadway, New York, NY
- New York, NY (22 miles from Madison, NJ)
- 1 hour ago
- New York, NY (22 miles from Madison, NJ)
- 1 hour ago
Relationship Banker, Columbia University-Broadway, New York, NYNew York, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects...
Consumer & Business Banking, Senior Relationship Banker, Bay Ridge, Brooklyn, NY
- Brooklyn, NY (22 miles from Madison, NJ)
- 1 hour ago
- Brooklyn, NY (22 miles from Madison, NJ)
- 1 hour ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Senior Relationship Banker, Scotch Plains, NJ
- Scotch Plains, NJ (8 miles from Madison, NJ)
- 1 hour ago
- Scotch Plains, NJ (8 miles from Madison, NJ)
- 1 hour ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Float Relationship Banker , Palisades Park , NJ
- Palisades Park, NJ (23 miles from Madison, NJ)
- 1 hour ago
- Palisades Park, NJ (23 miles from Madison, NJ)
- 1 hour ago
Float Relationship Banker, Palisades Park, NJPalisades Park, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing...
Consumer & Business Banking, Senior Relationship Banker, 82nd Street, Manhattan, NY
- New York, NY (22 miles from Madison, NJ)
- 1 hour ago
- New York, NY (22 miles from Madison, NJ)
- 1 hour ago
Strong financial acumen; general knowledge of consumer and small business products, and small business lending. Motivated to help people achieve financial goals....
Relationship Banker , Newark Ave, Jersey City , NJ
- Jersey City, NJ (18 miles from Madison, NJ)
- 1 hour ago
- Jersey City, NJ (18 miles from Madison, NJ)
- 1 hour ago
USA Sr. Specialist, Relationship Banker (008084)Secaucus, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
Relationship Banker - Hudson Square - New York, NY
- New York, NY (22 miles from Madison, NJ)
- 2 days ago
- New York, NY (22 miles from Madison, NJ)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Somerset, NJ - NJ Middlesex Somerset Market
- Somerset, NJ (18 miles from Madison, NJ)
- 2 days ago
- Somerset, NJ (18 miles from Madison, NJ)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- New York, NY (22 miles from Madison, NJ)
- 2 days ago
- New York, NY (22 miles from Madison, NJ)
- 2 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Demographic Data for Madison, NJ
Moving to Madison, NJ? Find some basic demographic data about Madison, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Madison, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Madison, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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