Customer Service Manager Jobs in Irvington, NJ

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 79 Jobs

Senior Client Service Manager

  • Whippany, NJ (12 miles from Irvington, NJ)
  • 60+ days ago
  • Whippany, NJ (12 miles from Irvington, NJ)
  • 60+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker, Prospect Park West, NY

  • Brooklyn, NY (12 miles from Irvington, NJ)
  • moments ago
  • Brooklyn, NY (12 miles from Irvington, NJ)
  • moments ago

Relationship Banker, Prospect Park West, NYBrooklyn, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United...

Relationship Banker , East Orange , NJ

  • East Orange, NJ (3 miles from Irvington, NJ)
  • moments ago
  • East Orange, NJ (3 miles from Irvington, NJ)
  • moments ago

Relationship Banker, East Orange, NJEast Orange, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped...

Consumer & Business Banking, Senior Relationship Banker, Upper East Side, New York , NY

  • New York, NY (12 miles from Irvington, NJ)
  • moments ago
  • New York, NY (12 miles from Irvington, NJ)
  • moments ago

Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...

Relationship Banker, Madison Ave, New York, NY

  • New York, NY (12 miles from Irvington, NJ)
  • moments ago
  • New York, NY (12 miles from Irvington, NJ)
  • moments ago

Relationship Banker, Madison Ave, New York, NYNew York, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...

Consumer & Business Banking, Senior Relationship Banker, Newkirk Plaza, Brooklyn, NY

  • Brooklyn, NY (12 miles from Irvington, NJ)
  • moments ago
  • Brooklyn, NY (12 miles from Irvington, NJ)
  • moments ago

Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...

Relationship Banker, Columbia University-Broadway, New York, NY

  • New York, NY (12 miles from Irvington, NJ)
  • moments ago
  • New York, NY (12 miles from Irvington, NJ)
  • moments ago

Relationship Banker, Columbia University-Broadway, New York, NYNew York, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects...

Consumer & Business Banking, Senior Relationship Banker, Bay Ridge, Brooklyn, NY

  • Brooklyn, NY (12 miles from Irvington, NJ)
  • moments ago
  • Brooklyn, NY (12 miles from Irvington, NJ)
  • moments ago

Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...

Senior Relationship Banker, Scotch Plains, NJ

  • Scotch Plains, NJ (9 miles from Irvington, NJ)
  • moments ago
  • Scotch Plains, NJ (9 miles from Irvington, NJ)
  • moments ago

Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...

Float Relationship Banker , Palisades Park , NJ

  • Palisades Park, NJ (14 miles from Irvington, NJ)
  • moments ago
  • Palisades Park, NJ (14 miles from Irvington, NJ)
  • moments ago

Float Relationship Banker, Palisades Park, NJPalisades Park, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing...

Consumer & Business Banking, Senior Relationship Banker, 82nd Street, Manhattan, NY

  • New York, NY (12 miles from Irvington, NJ)
  • moments ago
  • New York, NY (12 miles from Irvington, NJ)
  • moments ago

Strong financial acumen; general knowledge of consumer and small business products, and small business lending. Motivated to help people achieve financial goals....

Relationship Banker , Newark Ave, Jersey City , NJ

  • Jersey City, NJ (8 miles from Irvington, NJ)
  • moments ago
  • Jersey City, NJ (8 miles from Irvington, NJ)
  • moments ago

USA Sr. Specialist, Relationship Banker (008084)Secaucus, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...

Relationship Banker Brooklyn/Queens, NY

  • Jackson Heights, NY (18 miles from Irvington, NJ)
  • moments ago
  • Jackson Heights, NY (18 miles from Irvington, NJ)
  • moments ago

Relationship Banker Brooklyn/Queens, NYJackson Heights, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United...

Region Associate Relationship Banker

  • Rego Park, NY (19 miles from Irvington, NJ)
  • 1 day ago
  • Rego Park, NY (19 miles from Irvington, NJ)
  • 1 day ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...

Region Associate Relationship Banker

  • Forest Hills, NY (20 miles from Irvington, NJ)
  • 2 days ago
  • Forest Hills, NY (20 miles from Irvington, NJ)
  • 2 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...

Demographic Data for Irvington, NJ

Moving to Irvington, NJ? Find some basic demographic data about Irvington, NJ below.


Local
National
61,176
747
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in Irvington, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Irvington, NJ offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Irvington, NJ
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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