Customer Service Manager Jobs in Glassboro, NJ

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 17 Jobs

Relationship Banker - Wilmington Market

Broomall, PA (22 miles from Glassboro, NJ)
6 hours ago

Broomall, PA (22 miles from Glassboro, NJ)
6 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Kensington Financial Center

Philadelphia, PA (17 miles from Glassboro, NJ)
1 day ago

Philadelphia, PA (17 miles from Glassboro, NJ)
1 day ago

Relationship Banker - Atlantic City - SW NJ Market

Bridgeton, NJ (19 miles from Glassboro, NJ)
2 days ago

Bridgeton, NJ (19 miles from Glassboro, NJ)
2 days ago

Relationship Banker

Wilmington, DE (20 miles from Glassboro, NJ)
12 days ago

Wilmington, DE (20 miles from Glassboro, NJ)
12 days ago

This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....

Relationship Banker - Upper Darby, PA - (Spanish Required)

Upper Darby, PA (19 miles from Glassboro, NJ)
13 days ago

Upper Darby, PA (19 miles from Glassboro, NJ)
13 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - East PA Market Hire - Bensalem, PA

Media, PA (21 miles from Glassboro, NJ)
22 days ago

Media, PA (21 miles from Glassboro, NJ)
22 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Consumer And Business Banking, Senior Relationship Banker, Media, PA

Media, PA (21 miles from Glassboro, NJ)
22 days ago

Media, PA (21 miles from Glassboro, NJ)
22 days ago

Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending. Motivated to help people achieve financial goals....

Relationship Banker - West Deptford Branch

Thorofare, NJ (10 miles from Glassboro, NJ)
23 days ago

Thorofare, NJ (10 miles from Glassboro, NJ)
23 days ago

Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....

Relationship/Sr. Relationship Banker - West Deptford Branch

West Deptford, NJ (10 miles from Glassboro, NJ)
25 days ago

West Deptford, NJ (10 miles from Glassboro, NJ)
25 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship/Sr. Relationship Banker - West Deptford Branch

Thorofare, NJ (10 miles from Glassboro, NJ)
27 days ago

Thorofare, NJ (10 miles from Glassboro, NJ)
27 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker/Sr. Relationship Banker - East Falls Branch

Philadelphia, PA (17 miles from Glassboro, NJ)
45+ days ago

Philadelphia, PA (17 miles from Glassboro, NJ)
45+ days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker/Kings Highway (Cherry Hill)

Cherry Hill, NJ (16 miles from Glassboro, NJ)
60+ days ago

Cherry Hill, NJ (16 miles from Glassboro, NJ)
60+ days ago

Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage...

Relationship Banker

Wilmington, DE (20 miles from Glassboro, NJ)
60+ days ago

Wilmington, DE (20 miles from Glassboro, NJ)
60+ days ago

Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...

Relationship Banker - Middlesex Market

Wilmington, DE (20 miles from Glassboro, NJ)
30+ days ago

Wilmington, DE (20 miles from Glassboro, NJ)
30+ days ago

Client Service Manager Shreiber School of Veterinary Medicine of Rowan University

Glassboro, NJ
30+ days ago

Glassboro, NJ
30+ days ago

Client Service Manager Shreiber School of Veterinary Medicine of Rowan University Work type: Full-Time Location: Glassboro, New Jersey Categories: School of Veterinary Medicine Position Summary:...

View all jobs

Demographic Data for Glassboro, NJ

Moving to Glassboro, NJ? Find some basic demographic data about Glassboro, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in Glassboro, NJ

Local

National

Total Population

24,818

Number of Businesses

406

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in Glassboro, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Glassboro, NJ offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Glassboro, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Manager Related Career Advice Articles

How to Decide Between Investment Banking and Commercial Banking

Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.

Read article »

personal banker going over paperwork with her clients

Career Spotlight: Personal Banker

What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.

Read article »